Order update e-mail after price change

  • Posts: 23
  • Thank you received: 1
2 years 6 months ago #341284

-- url of the page with the problem -- : www.crutch-up.ch
-- HikaShop version -- : 4.5.1
-- Joomla version -- : 4.1.2
-- PHP version -- : 7.4.16
-- Browser(s) name and version -- : Chrome

Dear HikaShop-Team,

I had to update in an order the prices based on individual agreements, but I couldn't find a "send confirmation via e-mail" after the update, so that the client has the newest one and sees that I made the changes we agreed upon. What I did is open the shipping price infos, not change anything and clicked "Save AND send update". And now I see in the log, that it confirmed a whole bunch of stuff, not sure if each in every time an e-mail went out?!?
:
Type Order status Reason User / IP Date Information
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:08
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:06
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:06
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:05
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:05
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:04
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:03
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:03
confirmed __MartinSvejda__ / 178.39.239.149 2022-05-02 10:02
ayment confirmed Notification automatique de paiement reçue Sandrine Collet / 188.61.174.145 2022-05-02 09:26
creation created Commande créée Sandrine Collet / 188.61.174.145 2022-05-02 09:26

And when doing such manual changes, is there a way to put in the final price INCL. the VAT and it calculates it by itself? Because I had to copy paste the net-prices plus VAT from my products, which is a bit a detour. Plus in the article there are 5 position after the comma, but here I needed only 2...

Thanks and take care,
Cheers,
Martin

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  • MODERATOR
2 years 6 months ago #341288

Hi,

The history of the order only records when the order was changed, and by who and for what reason. It doesn't record what emails were sent.
If you want to check that, you need to go in the menu Customers>Emails history.
There, you can filter with the order number to get a list of the emails sent for that order and you'll see what was sent.

When you add a product to an order after selecting it from the products listing, it will automatically provide you the price and the taxes. But if you add a product without selecting it, then it's up to you to enter the price and taxes you want. So make sure you use the adequate button on the top right corner of the products listing.

Finally, note that all the prices are stored with 5 decimals in the database. However, when displayed on the frontend, invoice, email notifications,etc they are rounded based on the settings of the currency. That's because for example, sometimes you need to define a price without taxes with more decimals so that when the tax is calculated, the system can end up on the exact rounded amount you wish to display on the frontend.

The following user(s) said Thank You: MartinSvejda

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