order creat email

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2 years 3 months ago #344033

-- url of the page with the problem -- : pay.firstohm.com.tw/
-- HikaShop version -- : 4.6.1
-- Joomla version -- : 3.9.3
-- PHP version -- : 7.2

Hi,
I have a strange problem that the old administrator of our site who was resigned, but all the new created order notification email send to her email address.
We did changed the receiver and remove her address from the list , please see screen shot in the attachment
but the email still send to her account but not others.
I can see the email address of all others on the notification mail which was relay from her account, but they actually did not receive the mail, and the most strange thing is her mail account was in bcc, I don't event know how to put mail address into bcc in hikashop,
Could you show me how to set the notification property, thanks in advance.

Best regards

attachment:
1_receiverList.PNG is the email addresses we set to receive the order created email
2_Received_mail.PNG is the mail I received, all their name was in the email, but they actually did not receive the email, and the mail was relay by our server which send all the email to the pre-administrator to my email account.

Attachments:

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2 years 3 months ago #344035

Hi,

Go in the menu System>Emails and edit that email. There, check that you don't see her email address in the settings on the top right area of the form.

Also, you can check in the menu Customers>Emails history for the emails sent by HikaShop. So you can confirm whether the email address is added by HikaShop, or by your hosting email server (because with some hostings, it's possible to modify the emails on the fly when they are being sent, with specific rules and thus these changes wouldn't appear on the HikaShop email history).

The following user(s) said Thank You: twscott

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