Emails to HikaShop Support - contact@hikashop.com - rejected from gmail

-- HikaShop version -- : 4.6.2
-- Joomla version -- : 4.2.4
-- PHP version -- : 7.4.30
-- Error-message(debug-mod must be tuned on) -- : Notice: Trying to get property 'user_email' of non-object in /www/htdocs/w01a70ea/hikashop/media/com_hikashop/mail/order_admin_notification.preload.php on line 67

I had contact on this issue by email and tried to answer the last email but now my emails were rejected from gmail.

What can I do?

Greetings - Harald

Hello Nicolas,

on saturday 19.11.2022 I wrote an email to the support:

Hello,

I got an order without email adress but a notice instead.

Can you tell me what this notice means?

Greetings - Harald

Von: The flying Condors GbR [This email address is being protected from spambots. You need JavaScript enabled to view it.]
Gesendet: Samstag, 19. November 2022 14:12
An: This email address is being protected from spambots. You need JavaScript enabled to view it.
Betreff: Auf Ihrer Website wurde eine neue Bestellung erstellt.


Notice: Trying to get property 'user_email' of non-object in /www/htdocs/w01a70ea/hikashop/media/com_hikashop/mail/order_admin_notification.preload.php on line 67"..."

Hello,

This order email informs you that the order is "pending" meaning that your order is waiting for a payment in order to be mute to confirm.
Now, from your email order it seems that you have some overridden email, right ?

Maybe that's the reason why you can see no address and no customer references ?...
This can explain why you have the error message by the way.

Maybe you have to correct your email override ?
Can't say much more from your elements.

Remaining at your disposal to progress on your issue.
Regards

Philippe
Team HikaShop

<This email address is being protected from spambots. You need JavaScript enabled to view it.>: host
gmail-smtp-in.l.google.com[2a00:1450:400c:c06::1b] said: 550-5.7.1
[2001:41d0:2:699:: 12] Our system has detected that this message
550-5.7.1 is likely unsolicited mail. To reduce the amount of spam sent to
550-5.7.1 Gmail, this message has been blocked. Please visit 550-5.7.1
support.google.com/mail/?p=UnsolicitedMessageError 550 5.7.1 for
more information. m35-20020a05600c3b2300b003b4fa44e896si3121820wms.173 -
gsmtp (in reply to end of DATA command)

Hello Philippe,

I know the meaning of this email but normally it contains an email adress and has no notice in the head. In the backend the order also has no data about the customer. The only thing I modified in one email is that I added the item ID but that is nothing new and works fine.

I have no idea if this is a real error but I guess it was a bot who created this incomplete order.

This is the only order with this notice/error message.

I still have set the error report on maximum since I changed to joomla 4.x This may be the reason why I got the error message but I do not know what this means and if there is need to act. Perhaps I did not get this message on former orders from bots as the error messaging was set to normal/default.

This one order is unchanged since its creation. Other orders worked fine.

I thought the email is a mandatory field so a real customer could not create such an order without entering an email adress.

At the end the question is if there is need to act or if it is just an undesirable order from a bot.

Greetings - Harald

Hello Nicolas,

last time (on another order) I noticed that the first email notification when the order is just created has the same notice. So I think now that normally this notice is hidden if error reporting is set to normal/default. I will try out if the notice then (with setting error reporting to normal) appears nevertheless or if it will disappear then.

The second email with the confirmation of the payment has an email adress and no such notice.

Greetings - Harald