We can't do payments on Hikashop website

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1 year 11 months ago #347085

See screenshot


Kind regards,
Lumiga
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1 year 11 months ago #347088

Hi,

You're the second person reporting that issue, and the first person was also from the Netherlands.
He told us that using iDEAL, it worked for him.

Otherwise, could you try again and look at the response from the AJAX request in the "networks" tab of the console of your browser when you have the error ?
It should explain why the payment request was rejected. Normally, we have some code in the payment plugin to catch that reason and display it but maybe there is a problem there. So it would help if you could provide the information as we're not able to reproduce the issue.
As an alternative, I would recommend you go through the checkout and use instead the "credit card" payment method or the "bank transfer" payment method. The credit card payment method will go through another payment gateway than PayPal and thus you should not have a problem. As for the bank transfer, if you can provide the receipt from your bank we can confirm your order without waiting to receive the funds in our bank account.

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  • Posts: 585
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1 year 11 months ago #347104

Hi NIcolas,

We have same PayPal Error when we use iDEAL.
Thats the strange thing!

All options on that page give the same error!

Credit Card looks fine indeed,

I'm not a debug person but if you like you can takeover my computer to see what happens from the Netherlands.

You can find my phone number on my site. See domain name from my e-mail.

Kind regards,
Lumiga


Kind regards,
Lumiga
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  • Posts: 82863
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1 year 11 months ago #347105

Hi,

The "create_order_error" information there is what we need. Could you expend it with the > icon between "create_order_error" and "Object" ?
That should give interesting information about why it's refusing the order.

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1 year 11 months ago #347117

I can't reproduce it anymore!

I can now just pay again. :)


Kind regards,
Lumiga

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