No confirmation and invoice after payment

  • Posts: 90
  • Thank you received: 2
  • Hikashop Business
1 year 11 months ago #347256

-- url of the page with the problem -- : jetsebremer.nl/nl/
-- HikaShop version -- : 4.7.0
-- Joomla version -- : 4.2.5
-- PHP version -- : 8.1
-- Browser(s) name and version -- : Chrome

Hi, After update to Joomla 4 we get no invoice and succes mail after payment. Only the email that the order has been created. We are also using the latest attach pdf plugin. How can we solve this?

I see now that the mail is created but if I want to resend it I see this error > Unable to get the size of the image [ jetsebremer.nl/administrator ]
Er is een fout opgetreden tijd het verzenden van de mail

Kind regards,
Raoul

Attachments:
Last edit: 1 year 11 months ago by gielhier.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 11 months ago #347257

Hi,

I've made a new version which should fix the problem. Download again the install package on our website and install it on yours to get the patch.

Please Log in or Create an account to join the conversation.

  • Posts: 90
  • Thank you received: 2
  • Hikashop Business
1 year 11 months ago #347468

Hi, We still run in the same error after the patch. See screenshot if I try to resend the email.

Kind regards,
Raoul

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 90
  • Thank you received: 2
  • Hikashop Business
1 year 11 months ago #347470

If I disable the attach PDF plugin the emails are send.

Please Log in or Create an account to join the conversation.

  • Posts: 4747
  • Thank you received: 644
  • MODERATOR
1 year 11 months ago #347472

Hello,

Can you provide these elements please :
- An Url link to your backend access
- Backend user references (with maximum Acl)

Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.
Awaiting your elements to progress on your subject

Regards

Last edit: 1 year 11 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 10 months ago #347916

Hi,

I've updated the plugin on your website for you and then I tried to resend the email and then it worked and I didn't get the error.
So I suppose you must have made a mistake when trying to update the plugin, like using the wrong install package.
Anyways, it's fixed on your website as far as I can see:
i.imgur.com/mGk6ERj.png

Last edit: 1 year 10 months ago by nicolas.

Please Log in or Create an account to join the conversation.

Time to create page: 0.057 seconds
Powered by Kunena Forum