Editing Confirmation Emails

-- url of the page with the problem -- : 3dcreations.uk
-- HikaShop version -- : 4.7.0
-- Joomla version -- : 3.10
-- PHP version -- : 8.0.26

Hi Nicolas,

On a previous post you stated that to change the text on emails sent to customers to go to system/emails and click on the template icon. In the 'help' section it shows clickable links but on my site there are no links just plain text listing 17 different forms. I am using the starter version. How do I know or change what is contained in each email? I would like to personalise the emails.

Many thanks.

Simon

Thanks Nicolas.

Thanks for pointing out how to override. I'm fine with the layout, but how do I see the content of the forms?

Does all the content for the customer emails reside within the section shown below?

Do you have anywhere that I can view the forms?

Many thanks again,

Simon

;email content
ORDER_STATUS_NOTIFICATION_SUBJECT="Your order No. %s is now %s at %s"
ORDER_CREATION_NOTIFICATION_SUBJECT="Your order No. %s is now %s at %s"
ORDER_NOTIFICATION_SUBJECT="Your order No. %s at %s"
USER_ACCOUNT_SUBJECT="Account details for %s at %s"
CRON_REPORT_SUBJECT="Your cron has been triggered"
DATE_ON_WEBSITE="The %s at %s"
ORDER_STATUS_CHANGED_TO="The status of your order No. %s has been changed to %s."
HI_CUSTOMER="Hi %s,"
ORDER_CREATION_SUCCESS_ON_WEBSITE_AT_DATE="We are pleased to confirm the creation of your order No. %s at %s on the %s at %s"
YOUR_ORDER="Your order"
SUMMARY_OF_YOUR_ORDER="Summary of your order"
TOTAL_WITHOUT_VAT="TOTAL without VAT : %s"
TOTAL_WITH_VAT="TOTAL with VAT : %s"
ORDER_TOTAL_WITHOUT_VAT="TOTAL without VAT"
ORDER_TOTAL_WITH_VAT="TOTAL with VAT"
ORDER_VALID_AFTER_PAYMENT="Your order will be processed as soon as your payment is received."
THANK_YOU_FOR_YOUR_ORDER="Once again, thank you for your order at %s. We hope to see you again soon."
THANK_YOU_FOR_YOUR_ORDER_BEGIN="Thank you for your order at %s."
THANK_YOU_FOR_REGISTERING="Thank you for registering at %s."
ACCOUNT_MUST_BE_ACTIVATED="Your account must be activated by clicking on the link below. You will then be able to continue your order."
YOU_CAN_LOG_IN_WITH="You can log in the website with the following username and password."
BEST_REGARDS_CUSTOMER="Best regards,<br/>%s"
NEW_ORDER_SUBJECT="New order No. %s created on %s"
HIKASHOP_MAIL_HEADER="If you don't see this email properly, click here to see your order details"

Hi Nicolas,

Sorry, I'm not making myself clear. The only emails that I can see that have been sent to a customer are the ones I have allowed in the order section, created and confirmed. What is the text content of the other emails - cancelled, refunded, shipped and pending? I did not want to send any of these as I do not know what text they state on the form, especially the shipped form.

To make things easier, do you have picture examples of each of the forms, cancelled, refunded, shipped and pending so that I can change any relevant text in the language tab?

I hope this all makes sense.

Many thanks.

Simon

Hi Nicolas,

Thanks for the clarity.

May I ask how the order and invoice number system works? I have received two orders - one is E4 for order and B1 for invoice. The second order is D3 for order and C2 for invoice.

Many thanks.

Simon