problem MyParcel Pickup location selector plugin

  • Posts: 220
  • Thank you received: 8
1 year 11 months ago #347599

-- HikaShop version -- : 4.5.0
-- Joomla version -- : 3.10.11
-- PHP version -- : 8.0.25

Hi,

At first the MyParcel Pickup location selector plugin works fine. There's a location selected based on the postal code of the shipping address. The opening hours are correct.

But then there are several problems.

When the customer selects a different location in the same region the opening hours don't change. The system is processing the request, the opening hours of the new locatoin can be seen for a second but in the end the hours don't change. The hours of the first location are staying.

Another problem arises when the customer is looking for a location in another region. Entering a new postal code in the field always results in the text 'We couldn't find any pickup location for the post code %s' even if the post code is definitely correct..

I checked if a space in the post code might be the problem. In the Netherlands postal codes are written in two ways, with or without space between numbers and letters (e.g. 1234 AB or 1234AB). However this doesn't seem important.

The last problem is a big surpise: after about 3 attempts to change the selected region or the selected location the shipping method based on the pickup plugin vanishes completely, it disappears from screen and source code. After some minutes the shipping method returns and the result of the last selection is displayed. Is the process overloading the server?

Please advise.

Udo

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  • Posts: 82863
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  • MODERATOR
1 year 11 months ago #347600

Hi,

I tried to look at the issue on your website but I don't see the pickup shipping method on the checkout.
Could you provide precise instructions to reproduce the problems you describe ?
Also, if you could provide a FTP access so that we could add some debug to the plugin, it would help understand what's going on. Please provide the access via our contact form :
www.hikashop.com/support/contact-us.html

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  • Posts: 82863
  • Thank you received: 13372
  • MODERATOR
1 year 11 months ago #347641

Hi,

Thank you for the access. I was able to look into the situation and added a patch. It seems to be working fine on your website now.
I've also made a new release of the plugin and updated the changelog:
www.hikashop.com/marketplace/product/251...selector-plugin.html

The following user(s) said Thank You: Udo

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  • Posts: 220
  • Thank you received: 8
1 year 11 months ago #347681

Thanks a lot, Nicolas, it's working fine now!

Kind regards,
Udo

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