Start Date Null Error

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9 months 2 weeks ago #358856

-- HikaShop version -- : 5.0.2
-- Joomla version -- : 5.2
-- Error-message(debug-mod must be tuned on) -- : Start Date: Null
End Date :Null

hi
We encountered a strange problem. When we enter the price for the product. It displays the start and end dates as null. For this reason, when we publish, it is displayed on the site without a price, and the phrase "Free" is displayed instead of the price.

Thank you very much.

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9 months 2 weeks ago #358858

Hi,

Did you click on the product's save button after adding the price to the product ?
The dates being "null" shouldn't be a problem.

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9 months 2 weeks ago #358869

Yes, we click on save. And this problem arises. Yes, we have been using your products since 2012, but we have never had such a problem and it is not at all clear why this error is given!

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9 months 2 weeks ago #358870

That's indeed strange.
Could you provide a backend access and a FTP access to the website so that we could look into it ? Because we're not able to reproduce the issue on our end.
If yes, you can do so via our contact form:
www.hikashop.com/support/contact-us.html
Please make sure you include a link to this thread for reference.

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9 months 2 weeks ago #358911

Thank you very much.
My website Info sent.

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9 months 2 weeks ago #358914

Hi,

When I try to login in your backend, I get an error:
i.imgur.com/MkUbUVc.png
Could it be you have some kind of extra protection, like an IP address check ?

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9 months 3 days ago #359174

hi
I think you cannot access it because of the restriction imposed by the server.
I error that we have the following error
0 Attempt to assign property "currency_locale" on null

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9 months 3 days ago #359176

Hi,

Please try again after activating the "debug" setting of the Joomla configuration.
It should give you an error message with more information, which should allow us to fix this error.

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