After installation and publish Shop Custom Price Word Count Frontend and Backend

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  • Hikashop Business Hikashop Style
8 months 1 day ago #359916

-- HikaShop version -- : 5.0.3 Bussines
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.1
-- Error-message(debug-mod must be tuned on) -- : Site crash

After installation and publish Shop Custom Price Word Count Frontend and Backend crash. Page no longer accessible.

I had to import a backup to be able to work again.

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8 months 1 day ago #359919

Hi,

I'm not able to reproduce the problem on my end.
Note that if you have a plugin crashing the whole backend, you can rename the folder of the plugin via FTP so that Joomla doesn't find it.
For example, this plugin is in plugins/system/custom_price_word_count/ so you can rename it to plugins/system/custom_price_word_count_tmp/ for example to remove the plugin and thus the error.

Could you do this ?
- activate the "debug" setting of the Joomla configuration
- install and activate again the plugin
- get the full error message
- rename the folder of the plugin via FTP and disable the debug setting
That way we could get the full error message to better understand what's going on in order to tell you what to do.

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8 months 1 day ago #359932

Hello
Attached I am sending the error message from the frontend and from the backend.

This occurs when the plugin is activated.

Thanks in advance for the help

Attachments:

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8 months 15 hours ago #359941

Hi,

Thank you. I've made a new version of the plugin. Download it again on our website and install it again on yours and you won't get the error.

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8 months 10 hours ago #359953

Thank you This solved the Problem.

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