PayPal Checkout blank pop up blocking/covering the PayPal login form

  • Posts: 3
  • Thank you received: 1
  • Hikashop Business
1 month 2 weeks ago #362179

-- url of the page with the problem -- : www.hikashop.com/forum/newtopic.html
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 4.4.5
-- PHP version -- : 8.1.29
-- Browser(s) name and version -- : Chrome 126.0.6478.183 and Firefox 128.0
-- Error-message(debug-mod must be tuned on) -- : Not tested as a blank pop up issue

Hi,

The latest version of the PayPal plugin has a major issue. We have noticed many Cancelled transactions due to it, and lost customers.
When the PayPal link is clicked it opens an empty pop-up window (labeled about:blank - Goggle Chrome), which covers the PayPal login form which has loaded and sits behind the empty window. Users do not realise and leave the website without paying. This occurs in both Chrome and Firefox. Screenshots attached, shot 2 is the window pulled to the side of the Paypal login screen.

Please fix ASAP as this is losing us business.

Regards,
Jon

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  • MODERATOR
1 month 2 weeks ago #362181

Hi,

This is not something we can fix. This comes from the HTTP headers plugin' settings which you've configured to not allow popups:
www.hikashop.com/forum/payment-methods/9...checkout/356956.html

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  • Posts: 3
  • Thank you received: 1
  • Hikashop Business
1 month 2 weeks ago #362182

Hi Nicolas,
Thank you for your speedy reply. That fixed the issue. My initial search didn't bring this post up.
All the best,
Jon

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