UPS OAuth returns really high price

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  • Hikamarket Frontedition Hikamarket Multivendor Hikaserial Standard Hikashop Business
3 months 2 weeks ago #362543

-- url of the page with the problem -- : mainepebble.com/online-catalog
-- HikaShop version -- : 5.1.0
-- Joomla version -- : 4.4.6
-- PHP version -- : 8.1.29
-- Browser(s) name and version -- : chrome

The price that is being calculated or shown by the shipping plugin is twice as high as it should be. Obviously I've something wrong, but can not figure out what. Here are screenshots of the configuration. Thanks for any help you can provide!
snipboard.io/gUokst.jpg
snipboard.io/vc5Yn4.jpg
snipboard.io/Z3N8vJ.jpg

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3 months 2 weeks ago #362546

Hi,

I don't know the weight and dimensions of your products, but from what I could test on your website, it doesn't seem far off.
For example, for a delivery to an address in California's South San Fransisco:
i.imgur.com/QDujttu.png
You can see a UPS ground cost of $26 on your website.
I then tried to calculate the cost of a similar shipping with wwwapps.ups.com/ctc/request?loc=en_US and I got this:
i.imgur.com/Bf5d2gH.png
And you can see at the bottom of the list a UPS ground futur day pickup at $26 too.
Granted I don't know the dimensions of that product on your website nor its weight, so I entered 8*6*5in with 2lb which seems reasonable.

So, could you elaborate why you think the UPS OAuth plugin returns really high prices ?
Could it be the customer pickup type you selected in the plugin which induce extra costs you didn't think about ?
www.quora.com/What-exactly-am-I-being-charged-for-UPS-pick-up

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3 months 2 weeks ago #362549

Thanks for the response. I should have given you more detail. The weight I was using was 1.5 lbs and dimension of 16x10x1.5 inches. Going from zip code 04922 to 04963, but using a service counter drop off. The UPS website shipping calculator at wwwapps.ups.com gives me a cost of $14.25 for UPS Ground while hikashop gives me $27.14

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3 months 2 weeks ago #362573

In speaking with a UPS support representative, they have requested the following to aid in troubleshooting this issue. Is what they are asking for something you can provide?

I will need API request and response files to reproduce the issue and determine the root cause.

Please provide the header and body of the API request. For security purposes, leave the security elements in place but redact the authorization credentials. If we determine it is necessary to obtain this information, we will provide steps to submit your files via an encrypted email system. When you provide the files in your response, attach them in either RAW or TEXT format in a ZIP file.

If needed, you can forward this email thread to the person or group who is responsible for managing your API solution.

Please include additional information or screen captures that you'd like to add to the original request.

If you have a SOAP or XML integration, you will need to debug your application to obtain the XML/Soap Envelope request and response files.

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3 months 2 weeks ago #362587

Hi,

Well, I still don't have a complete picture of the situation to be able to compare precisely the result on your website and the result from the calculator. You said "The weight I was using was 1.5 lbs and dimension of 16x10x1.5 inches". But I don't know which product on your website is configured with these dimensions and weights for me to be able to use in my cart.
Also, just the zip code of the destination is not enough for the calculator to provide accurate rates. As you can see in my screenshots, I had given a full address, with the house number and street name, city, etc.
I'm feeling the discrepancy you're seeing between your website and the calculator is because the information provided by the plugin on the website and what you provide to the calculator are just not the same.

First, I would recommend that you check the folder media/com_hikashop/upload/safe/logs/ via FTP. I would recommend deleting the logs already there if any.
Then, turn on the "debug" setting of your UPS OAuth shipping method in the System>Shipping methods menu.
Then, access your frontend, add a product to the cart, log with a user with a shipping address and display the shipping methods available.
It should then fill the log file in the media/com_hikashop/upload/safe/logs/ folder with the header, body and response from UPS.
You can download that log file and open it with notepad if you want to redact it before sending it to UPS' support.

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3 months 2 weeks ago #362594

Hi,
Thank you for all that. Every item on the site has the same weight and dimensions. 1.5 lbs and 16x10x1.5 inches

Using the UPS calculator on their site with these settings.
From: Burnham 04922 and to Oakland 04963 (It does not ask for more detailed addressing and your screenshot only shows city and zip too)
Residential type selected for both
Used Simple Rate Size of Small for 101 to 250 cubic inches
Declared value of $45
No Added Services
Selected will pay at Customer Center
I get a UPS Ground fee of $14.25
Screenshot snipboard.io/S59tKm.jpg
Screenshot of hikashop w/same settings and address snipboard.io/rd4QvK.jpg

Well now the Calculator is offline... but I'm wondering if this issue is that on the calculator I'm using that "Simple Rate Size"

Last edit: 3 months 2 weeks ago by a2zcs.

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3 months 1 week ago #362718

Hi,

Sorry for not answering earlier. I was travelling and couldn't take time to spend on studying the problem.

Simple rate could be the problem. Because in simple rate mode, you don't specify the box size or weight. And the UPS OAuth plugin does provide the size and weight of the package to UPS.
Also, I can see that you add a declared value in the calculator, but in your UPS shipping method settings you have the "include prices" turned off.
Another thing is that the UPS provides the rates to the plugin as if you're logged. So in the UPS calculator, you should login with your UPS account to be consistent.
So you're not comparing the same thing between the calculator and what UPS gives back to the UPS OAuth plugin.

Now, I did a test trying to match with what I said (besides the UPS account login), and I still get the $13 rate in the calculator:
i.imgur.com/3GuUx5U.png
So, there must be something else, but I'm not sure what.
I suppose the best would be to provide debug data to UPS support so that they can check what is going on.
Did you move forward on that front since 1 week ago ?

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