Error when trying to access the list of products from the backend

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  • Hikamarket Multivendor Hikashop Business
1 month 2 weeks ago #363634

-- HikaShop version -- : 5.1.1
-- Joomla version -- : 4.4.8
-- PHP version -- : 8.1
-- Browser(s) name and version -- : chrome
-- Error-message(debug-mod must be tuned on) -- : An error has occurred.
0 Call to undefined method Joomla\CMS\Application\AdministratorApplication::isAdmin()

Hi
I have updated the site from Joomla 3.10.12 to Joomla 4.4.8 and since then I have not been able to access the list of products from the backend of the site.

I discovered this because from the front end each category I try to access gives me a 404 error, I assumed it was because of the update and that I had to create new product categories, but when I tried to change the category of the products from the backend, I could not access.

I really appreciate your help in solving both problems.

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  • MODERATOR
1 month 2 weeks ago #363641

Hi,

If you have HikaShop 5.1.1, then the first error is not in the code of HikaShop.
It probably comes from a plugin which needs updating.
Turn on the debug setting of the joomla configuration page and access the page with the error again. You'll get the full error message which will allow us to tell you what to do exactly.
For the second error, you also want to use the debug setting. You might have to rename the file templates/YOUR_TEMPLATE/error.php in order to see the real error page of Joomla as templates might not display the full error message with their custom error page.

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  • Hikamarket Multivendor Hikashop Business
1 month 2 weeks ago #363680

Hi

I am attaching screenshots of the error screens both in the backend and in the front of the site.
I did some research into what could be happening, among the tests, I disabled the HikaShop Like plugin since it was the first thing that appeared in the stack trace and it would seem that the problem is with that plugin, since if it is disabled the error stops and I can access the list of products in the admin and all the categories and products in the front.

Can you help me with this plugin? I don't remember what its specific function is, but if it is available it should be useful.

Thank you very much!

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  • MODERATOR
1 month 2 weeks ago #363683

Hi,

It's this plugin:
www.hikashop.com/marketplace/product/155-product-like-btn.html
If you have that error, it means that you have a really old version of the plugin installed.
Download again the install package of the latest version of the plugin on our website and install it on yours to update the plugin. You'll then be able to use it again.

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  • Hikamarket Multivendor Hikashop Business
1 month 2 weeks ago #363695

Hi

Thank you very much, I didn't remember that it was a separate plugin from the hikashop core component

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