Folluw up email to customers to review product.

  • Posts: 136
  • Thank you received: 8
  • Hikashop Business
1 month 1 week ago #363829

Hi,
I have wasted a fair amount of money on developers that tried your advice to use acymailing for follow up mails yet acymailing does not have this feature.
So back to square 1.

Basically every order i make on the internet gets a follow up by mail where i get 1 of 2 options:
Asked to review and click on the link and end up on the review system for the exact product i ordered, or 2. Fill in the review inside the email and submit.

How can i accomplish this for my customers? I think it's an important and over the years "basic" feature.
thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 82823
  • Thank you received: 13370
  • MODERATOR
1 month 1 week ago #363831

Hi,

AcyMailing can already send follow up mails for orders made in HikaShop.
My advice was to ask AcyMailing's developers to add the possibility to add a link to the ordered products.
That's certainly something possible if they work on it.
And that's what I said last time I remember someone asked me about it:
www.hikashop.com/forum/4-how-to/908637-p...ymailing.html#363315
I don't understand what you mean by wasting money on this. Asking AcyMailing's developers to add that capability to AcyMailing doesn't cost anything.
Also, I think it should be possible for 3rd party developers to add that capability with a custom plugin for AcyMailing, but I'm not familiar with AcyMailing's API for integration plugins so I can't guarantee it. That's why I didn't mention it on this other thread.

Without using AcyMailing, it's not impossible but it requires the development of a plugin similar to the "reminder" plugin we have on our marketplace. I think it's a bigger job and that's why I recommended to first check with AcyMailing's developers.
But if you have someone who can work on this, and you don't want to go through AcyMailing, you can have him base himself on the reminder plugin's code. It basically requires modified the MySQL query to target confirmed orders instead of not confirmed orders, and change the email generation code to add a link to the product page for the review, instead of a link for the payment of the order.

Last edit: 1 month 1 week ago by nicolas.

Please Log in or Create an account to join the conversation.

  • Posts: 136
  • Thank you received: 8
  • Hikashop Business
1 month 1 week ago #363836

I wasted money on this because i asked acymailing if they could make this work on my site and they adviced to find a freelancer on fiverr, and as i can get confused who i tolf what in which way specifically since i don't think "developer" i think (assume) logically, they apparently misunderstood and i only found out buy paying 2 freelancers that could not set this up for me.
To be fair to the freelancers, all of them are expert in mailchimp and none of them to be found expert in acymailing.

So after i knew exactly what to say and ask acymailing, it was not possible in acymailing until maybe 1 day they make it.

As this is, at least for me as a none developer, always the way things seem to go with anything joomla related, i choose not to be patient and wait if acymailing makes it and again go through the trouble of leanring this super non-intuitive software. I like to have something that works, not because i would like it, but because it is logical to have such a thing working. (i bet no one dares to imply they do not get a follow up email for reviews with 90% of all purchases they make)

Please Log in or Create an account to join the conversation.

  • Posts: 82823
  • Thank you received: 13370
  • MODERATOR
1 month 6 days ago #363919

Hi,

Thank you for your feedback on this. We discussed the situation on this among us and we decided to work on it so that we can provide a plugin for it.

Please Log in or Create an account to join the conversation.

  • Posts: 136
  • Thank you received: 8
  • Hikashop Business
1 month 2 days ago #363985

Very well, and a wise choice in my opinion.

If i can suggest a setting:
Some people sell digital products or something as simple as a pen, and they probably want to have people make a review before they forgot they even bought something.
Some people like me sell a product that needs to be used before people can decide if they purchased something of value.
So a setting that can give a delay in the initial request and the follow-up would be good.
For digital and pen it would proabably be 3~5 days, and for me it would be more like 3 weeks with a follow up (reminder when not responding to initial request) of another 3 weeks.

Another note:
You probably want to link it to the existing review system but i noticed JLexart review system is much superior so i run that system. So maybe a collab between review providers, or just a link to the exact product but an option to customize the mail with instructions... no idea what would wok best :)

regards.

Please Log in or Create an account to join the conversation.

  • Posts: 82823
  • Thank you received: 13370
  • MODERATOR
1 month 1 day ago #363986

Hi,

Thanks for your feedback.
The plugin will be based on the reminder plugin we have on our marketplace.
So similar to this plugin, their will be settings to define the window of notification for the review request email.
Also, the email will be made as a normal HikaShop email. So it will be customizable, with translation overrides (that way you can have your own instructions), and it will be easy to use the same styling as your other HikaShop emails.
Regarding the link, I think the best will be to have a link to the product page.

Last edit: 1 month 2 days ago by nicolas.

Please Log in or Create an account to join the conversation.

Time to create page: 0.062 seconds
Powered by Kunena Forum