ePay problem

Hi,

I checked the settings of your Epay payment method with the access you provided on another thread.
You've set the "Instant capture" setting to "recurring". In that case, the Instant capture of the funds will only happen for recurring payments (for subscriptions with HikaSerial). And for normal payments, like the ones your customers made, you need to change the status of the order in the backend of HikaShop so that the payment funds are captured on Epay's end. Otherwise, the payment funds wont' be captured, only authorized.
So the behavior of the payment method as you're describing it is normal at the moment.
If you want to funds to be captured automatically and the orders to be confirmed, you need to set this instant capture setting to "always" instead.

Hi,

If you don't want the payment to be captured automatically then yes, you want to set the "instant capture" setting to "no".

Note that in this case, after the payment is authorized at the end of the checkout, the plugin will change the status of the order to what you selected in the "pending status" setting of the payment method.
Then, when you change the status of the order to the status configured in the "verified status" setting, the plugin will ask epay to capture the payment.

So if you want the status to be confirmed after the authorization, and the funds to be captured when the order is shipped, you want to select "confirmed" in the "pending status" setting, and "shipped" in the "verified status" setting of the payment method.

Select "shipped". Then, when someone pickup the order, change the status to shipped to capture the funds and then to picked up.

Hi,

No necessarily. When you change the status to shipped, don't activate the notification to the user. Activate the notification to the user only when you change the status to picked up. That way, the user will only receive the notification for the picked up status.