Error when installing Hikashop

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  • Hikashop Business
1 week 4 days ago #364931

-- HikaShop version -- : 5.1.1
-- Joomla version -- : 4.4.9
-- PHP version -- : 8.3.14
-- Browser(s) name and version -- : Firefox 133.0.3
-- Error-message(debug-mod must be tuned on) -- : Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/xxxxxxxx/httpdocs/libraries/vendor/joomla/archive/src/Tar.php on line 185

I try to update Hikashop Business to 5.1.1 and 5.1.2, and I get the below er

ror message:
Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/vhosts/xxxxxxxx/httpdocs/libraries/vendor/joomla/archive/src/Tar.php on line 185.
Everyting seems to work, the page is accessible. Please help me to resolve this.
Thank you.

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Last edit: 1 week 4 days ago by ildiwhite.

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1 week 3 days ago #364933

Hi,

That error means that Joomla doesn't have enough time to extract all the files in the zip of HikaShop.
So you can either increase the max_execution_time of your php.ini (you might need to ask your hosting) and then run the install again.
Or you can also download the zip of the 5.1.2, extract the zip on your local computer. And then upload the content to the tmp folder of your website via the FTP access provided by your hosting. Then, you can use the "install from folder" tab of the Joomla installer to install it from the tmp folder where you uploaded everything and it will proceed to the update.

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  • Posts: 12
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  • Hikashop Business
1 week 3 days ago #364937

Hi Nicolas,
Thank you for the detailed answer. I asked the host provider to increase the setting.
Regards,
Ildikó

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