Mass Action Processes and Cron Job Triggers but data does not update

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.8.5

Hello,
I have a mass action setup to update only price_value from a CSV. Which works and functions fine when you manually process the mass action.
I also have a cron job setup which triggers every 30min.

But with both of these processes working the data doesn't seem to automatically update. I have attached the screen shots of both.
I have noticed a 'Hikashop Cron Plugin'. Does that need to be enabled and configured too?

Hello, I am sorry it does seem to be working and updating automatically.

However the settings I have used only seems to replace prices that already exist, what settings would I use to add prices onto a product which didn't have any price before?

Thanks

Hello Nicolas,

We are trying to enable the Hikashop Products Cron Update Plugin. Followed the instructions in your documentations, setup the plugin and the cron job. We manage to trigger the cron job but each time we get an error "Could not retrieve the CSV file" and the path to the file. When we enter the path manually the file is loaded fine. The file is stored in a public folder under the root folder of the website.

Any suggestions?

Guy.

Thank you. I'll give it a try.