Hi,
Only the information of the main element can be used.
So for the product mass actions, you can look at the columns of the hikashop_product table for all the tags you can use, and for the order mass actions, you can look at the columns of the hikashop_order table for all the tags you can use.
The user account name is stored in the joomla users table, the billing address name and phone number are stored in the hikashop_address table. So you can't directly use a tag to get the information.
However, you can use the {order_id} to load the order information, as explained in one of the examples of our developer documentation:
www.hikashop.com/support/documentation/6...umentation.html#code
And then, you'll have all the information of the order available.
For example:
$orderClass = hikashop_get('class.order');
$order = $orderClass->loadFullOrder({order_id}, true, false);
echo $order->customer->username;
echo $order->customer->name;
echo $order->billing_address->addres_firstname;
echo $order->billing_address->addres_lastname;
echo $order->billing_address->addres_telephone;