Product wont download

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11 years 3 months ago #116836

Website -- http:billicaine.com
-- HikaShop version -- :2.2.0
-- Joomla version -- : 3.1.4


Hello my client is getting the following error when testing one of her digital download products in Hikashop:

file can't be saved because the source file can't be found.


I used the same link and I was able to download the file. Do you have an explanation to why this might have happened? The file is not placed in HikaShop default folders. Do you think this might be why there is a problem? I personally didn't think so since I was able to download the file.

Monica.

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11 years 3 months ago #116845

Hard to say.

If it works for one user and not another one for the same file, it's really strange.
Could you provide the exact error message your client is getting ? Maybe a screenshot of when that happens ?

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11 years 3 months ago #116870

Hi Nicolas,

Thanks for your response. The issue has been solved but it is still confusing why it happened.
I had to individually add the files rather than zip them up for the downloads to work at her end. I think the zip folder was too large although it was under only about 450MB.

Kind regards,
Monica.

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