Bank Transfer process

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11 years 2 months ago #124661

-- url of the page with the problem -- : kenyacress.com
-- HikaShop version -- : 2.2.1
-- Joomla version -- : 3.1.5
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Chrome 29.0.1547.76
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi,

I am trying to get the bank transfer order process to work as per my requirements. I would like

1. Order email sent to customer after they place the order - included in the email must be the bank details for them to make payment t
2. Payment confirmation email sent when payment is received - initiated from admin side

Is this possible?

Currently NO emails at all are sent to a customer even to acknowledge registration

Please advise

Thanks

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11 years 2 months ago #124705

Hi,

Can you send an email to your customers using the "email" button in the HikaShop backend ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #124717

Hi,

Thanks for the reply.

I can't find the 'email' button

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11 years 2 months ago #124778

Hi,

Such emails are sent by default by HikaShop. If you don't get any emails, there is a miss configuration of either the emails settings of the Joomla configuration or the emails settings of the HikaShop configuration.

If you edit a customer in HikaShop, there should be an "email" button in order to contact the user that you can use to see if your website can at least send emails without any html.

In any case though, the best is to check your Joomla/HikaShop email settings with your hosting company as it's highly possible that they are not configured as per their requirements.

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11 years 2 months ago #124868

Hi,

Thanks for the advice.

I did find that the Super Admin email I had put in the Joomla Config was not the same as the Hikashop admin email.

All emails are sending from Hikashop to admin.

I went to edit a test customer email, found the send email button, clicked it but still did not work.

Please advise.

Thanks

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11 years 2 months ago #124926

Hi,

Please check your Joomla/HikaShop email settings with your hosting company as it's highly possible that they are not configured as per their requirements regarding HTML emails sending.

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11 years 2 months ago #125001

Hi,

Thanks for the suggestion but I am not convinced. Why does it happily send admin emails but not customer ones?

I have other websites on the same server and they work fine.

All very strange...

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11 years 2 months ago #125140

Hi,

All the Joomla emails are sent in text mode. HikaShop emails are sent in HTML in order to have a better looking presentation. HTML emails can use multi-part mode or not and other options that are relevant to text emails. Thus, if the email settings are not configured properly, it's possible that text emails are accepted by your email server while the HTML emails are rejected.
HikaShop is using the Joomla email sending library to send the emails and also use the Joomla/HikaShop email settings for that.
So it's definitely not a bug in HikaShop nor in Joomla as HikaShop uses Joomla to send the emails and that you can send other emails on your website. So the only thing left is the email settings.

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