Email Confirmation not showing Billing Address

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matps
Topic Author
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Posts: 214
Thank you received: 1

10 years 9 months ago #144760

Hi There,

It might be a coincidence but I've just updated to the latest version of Hikashop and I've noticed an issue arise.

When I'm dealing with an order in the back end, if I try and send out the confirmation email out to a customer again it fills in the Billing and Shipping address as the same, even when the Shipping address is different.

I've attached a print screen of my back end Order page and the email it sends. Should be noted that this only happens in the backend, not if placing an order with different billing and shipping addresses from the front end of the site.

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Jerome
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HikaShop core developer

Posts: 26158
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MODERATOR

10 years 9 months ago #145098

Hi,

So, in HikaShop 2.3.0 ?
Do you have some overrides in the HikaShop email ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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matps
Topic Author
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Posts: 214
Thank you received: 1

10 years 9 months ago #145162

Hi Jerome,

Yes I did have some customization which I have now removed so they are updated to 2.3.0. However, I just tried to email myself the confirmation from the backend screen again and now instead of duplicating the Billing Address, there is no Shipping Address at all!