cancel order-authorize.net- customer still charged

Hi,

There is nothing to enable.
Payment transaction refund and order cancellation are two different processes.
Your client needs to log on his Authorize.net merchant account and cancel the transaction (that's when the customer gets his money back). Once it's done, he can cancel the order in his HikaShop backend.

Hi,

There is no cancel button in the checkout of HikaShop. The order is only created at the end of the checkout, before redirecting to the Authorize.net payment page where the user can enter his credit card information.
So what you're saying is not possible. An order cannot be cancelled during the checkout of HikaShop.

And even if you're talking about the cancel link of the Authorize.net payment page, the use can only click on it before he validates the credit card information form, so it cannot happen that a user click on cancel after entering his credit card data and no money charging can be done before that.

Regarding the order not being confirmed after it's been paid, it means that HikaShop is not receiving the payment notification from Authorize.net. I would recommend to check that FAQ (it's for PayPal, but the same check list applies to authorize.net):
www.hikashop.com/support/documentation/i...or.html#notification

If you get multiple entries, normally, only the last one should be confirmed and the others cancelled.
That's because before you go to authorize.net for the payment, the order has to be created in HikaShop. Then, when the payment is done, the order is confirmed. If however the user clicks on cancel in authorize.net, his order is cancelled and he goes back to the checkout. He can then again go to authorize.net for the payment, etc. That way, you can end up with several cancelled orders but that doesn't mean that there is a problem. It's just the user which is going bakc and forth between your checkout and authorize.net's payment page.

No, they don't have to log in the backend to do it manually. That should be done automatically. If that's not the case, it means that there is potentially a problem with the payment notification. That's why I gave you a link to the FAQ on that. IT could also be that you configured Authorize.net to not capture instantly the payments and thus they are only authorized and need to be captured manually in the Authorize.net account. You should check the "instant capture" option of the payment plugin.

Yes, you can check the settings of your authorize.net account.

Are the orders confirmed ?
If no, then HikaShop is not receiving the payment notifications or has been configured to not receive them. In that case, you should follow our FAQ on the matter: www.hikashop.com/support/documentation/i...or.html#notification
If yes, then the problem is with your email settings. In that case the best would be to check them with your hosting company.
In both cases, a backend access won't help much.