Missing Order

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10 years 7 months ago #150940

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message
We have had several order thro the store with no problem
Yesterday an order was created, payment taken and no sign of the order in the orders list.
Any ideas?

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10 years 7 months ago #150942

Hi,

Anything has been modified on your website ? An update ?
A new extension installed ?

What is the payment method used ?

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10 years 7 months ago #151223

HI,

I know when I get an order on my site when i receive and e-mail. Recently, I haven't been getting the notification e-mail. Customers have been calling in wondering if it went through.
Why am I not receiving the e-mails anymore? Nothing seems to have changed, and I checked to make sure the e-mail section looked correct.

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10 years 7 months ago #151229

Hi,

If it worked before and you didn't change anything in HikaShop/Joomla, maybe it's your hosting company which changed something in the email server that your website uses to send the emails ?
I would recommend to check on that issue with your hosting company. That should be able to look at the error log of the email server and tell you what's going on.

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10 years 7 months ago #151313

UPG payment plugin.
This is working fine though.
Customer and administrator got the emails as well!!
There have been plenty of orders since and no problems.
Of course my client could have deleted it by accident!!!!

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