Backend productpage display problem Admintools

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  • Hikashop Business
10 years 6 months ago #155408

-- url of the page with the problem -- : www.lebasport.nl
-- HikaShop version -- : 230
-- Joomla version -- : 2520
-- PHP version -- : 547
-- Browser(s) name and version -- : Chrome Versie 31.0.1650.57 and Firefox 29

Hi,
We lost the "normal" and nice display in the backend of the productpage. See the attached image. In the configuration is nothing changed, CSS backend is on "default". Somethings are changed by Hikashop in the latest update, is that the problem?
We can't work like this.

best regards,

Marius


Now i have found the solution. The problem is a result of the update van Akeeba Admintools 3.0 After reïnstal 2.6.2 the product page in the backend template is GOOD. See image CSSnormal

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Last edit: 10 years 6 months ago by mariussport. Reason: Find the solution

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10 years 6 months ago #155496

Hi,
We do not have the problem on our end with Admin tools 3.0
Can you :
- Active the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that we can see if it display an error message at the bottom of the page ?

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  • Hikashop Business
10 years 6 months ago #155549

Hi Nicolas, thanks for answer.

I get this error: JDatabaseMySQL::query: 1146 - Table ‘lebasport_nl_hikadb.tizf5_akeebasubs_levels’ doesn’t exist SQL=SHOW FULL COLUMNS FROM `tizf5_akeebasubs_levels`

when i disable the "Akeeba Subscriptions Hikashop Integration" plugin, eveything works fine, with Akeeba admintools 3.0
when i turn the plugin on than the debug mode its wrong again and also no error display anymore?
This on the local installation (MAC). I reinstall Hikashop and Admintools before

Th online website: Because we have to work online with our sales managers and customers on the frontend i turned the debug mode off.
its working now whith Admintools 2.6.2 and the plugin subscriptions ON.

In the database i can't find a table with akeebasubs_levels.

Nicolas from Akeeba says: its an old version of Akeeba subscriptions! So we don't used and i will deïnstalled it now. Admintool 3 is not the problem. OK with that.

best regards

Marius

Last edit: 10 years 6 months ago by mariussport. Reason: Old version extension akeeba subscriptions

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10 years 6 months ago #155583

Hi,

Yes, indeed the problem come from akeeba subscriptions.
If you have an old version, or don't have akeeba subscription, you have to disable/uninstall the plugin.

We just added more checks in the plugin to avoid this kind of errors. :)

The following user(s) said Thank You: mariussport

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  • Hikashop Business
10 years 6 months ago #155638

Thank you Xavier, al works perfect now!
NOT Akeeba Admintools 3.0 is the problem, its fantastic. maybe you you can remove the Topic because it has a totaly wrong title now.

regards

Marius

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10 years 6 months ago #155665

Hi,

No I will not delete the topic, that can be useful for other users :)
Thanks to the search they can potentially find this topic.

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