Customer Status & Emails

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : Latest
-- Joomla version -- : Latest
-- PHP version -- :
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi,
OK couldn't find any info on the following...

When we ship goods, we usually have a shipping/tracking number. In our old store it was just a matter of adding the number, change the status to 'shipped', check notify customer and off she goes.

I've had a look in the order area and tried a few different things. I can add it to the history but can't get it sent to the customer.
Which opens another problem - In a couple of the order sections I've attempted to 'Notify' but no emails are being sent. I assume our setup is correct because we receive order notifications as does the customer.

Thanks...

Hello,

I can add it to the history but can't get it sent to the customer.

If you are using a custom field to set your shipping tracking number, the best solution will be to directly edit the code of your emails to add that custom field through "Hikashop->System->Emails"

In a couple of the order sections I've attempted to 'Notify' but no emails are being sent.

HikaShop uses the standard joomla email sending capability. If you can't send emails in HikaShop, it means that joomla is not able to send emails either.
You should configure properly the joomla email options (in the joomla configuration page):
help.joomla.org/content/view/51/68/1/7/

"If you are using a custom field to set your shipping tracking number, the best solution will be to directly edit the code of your emails to add that custom field through "Hikashop->System->Emails"

I tried this - but I get locked out with some 'BS' 404 message. Then I finally got locked out and my IP banned. Not so clever! Whats the solution here?

"HikaShop uses the standard joomla email sending capability. If you can't send emails in HikaShop, it means that joomla is not able to send emails either.
You should configure properly the joomla email options (in the joomla configuration page):
help.joomla.org/content/view/51/68/1/7/"

Nup... I get emails from Joomla for submitted forms, new user registration etc (a couple today so I know it works) I even get the emails from Hika for new order creation etc.

A re-think & solution please...

Thanks and for the benefit of others...

1. Yes contact your Host and ask them to modify mod_security. If you want to keep things as safe as possible, you might ask them to then revert after you've completed your customisation.

2. I realised I did have emails running when first installed. But a day or so later I read the manual section on email config that states:
Embed Images : Should HikaShop embed your pictures inside the emails? If so, the send process will take more time but the recipient won't have to download the picture form your website in order to display it.

Now. I should have known better having only a few months ago gone through the process of designing and setting up a newsletter that sends to 3000 subscribers. Following the above I thought, yeah that's a good idea - embed the images to make it easy for the receiver... but after heaps of testing this was the reason I was having problems getting emails to be sent. Well they were being sent but of course rejected at the other end. So - DO NOT EMBED IMAGES! It is rejected by 90%+ of all email servers.
I've never had to do it but it's probably the same if embed an attachment too?

Nicolas - Perhaps this should be added to the documentation.