Order Status Skews Sales

  • Posts: 27
  • Thank you received: 0
10 years 6 months ago #156683

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : Latest
-- Joomla version -- : Latest
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Can someone tell me why I get multiple Order Satus' for every customer.

For example one customer has the following status' for the one order:

Gxxxxx Hope (This email address is being protected from spambots. You need JavaScript enabled to view it. ) Credit Card 2014-05-20 02:20 2014-05-20 17:02

1. Cancelled
2. Created
3. Cancelled
4. Created
5. Created
6. Confirmed

Also every status has a unique Order Number.

Ok - I can guess that perhaps there ending a session or deciding to add product - is that right?
What it does gets confused with is for EVERY 'Created' status, it adds it as a Sale - so the total of the real orders (confirmed) is wrong. Eg. confirmed orders = $80 - Sales show $340.

How can this be fixed, its really confusing for our dispatcher who nearly sent out 3 times the product when only one of the orders was actually paid for.

OK After Posting this I've attached a screen shot.

The order highlighted in YELLOW - has been confirmed twice - it has the same Order Number. The payment that came through was for $29.90 - equaling what was actually ordered.

The Order highlighted in Orange shows another duplication with different Order Numbers.

And you can see Sales this month AUD364.80 - but it actually is only $88.70

Attachments:
Last edit: 10 years 6 months ago by Rapid.

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
10 years 6 months ago #156770

Hi,
Can you :
1. Tell me which payment method are you using and how did you configured it ? (Especially the "Invalid/Pending/confirmed status")
2. Show me how did you configured the options of the "Order" tab through "Hikashop->System->Configuration->Main".
Thanks.

Please Log in or Create an account to join the conversation.

  • Posts: 27
  • Thank you received: 0
10 years 6 months ago #156870

Thanks Mohamed,
I've attached three images that show the current configuration...

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 6 months ago #156904

Hi,

Regarding the statuses, I don't see any problems. We need all these different statuses to manage correctly the orders.
For the report, you can edit them via Orders > Reports in order to display only the "confirmed" orders and calculate the sales only on the "confirmed" ones.

Please Log in or Create an account to join the conversation.

Time to create page: 0.083 seconds
Powered by Kunena Forum