Email sent with order created, but not on payment

-- url of the page with the problem -- : versatiledistribution.org/
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1.5

I've setup everything correct through the settings and I get an email once an order is created, however once the payment is confirmed and the order is set to confirm I don't see another email. Is there anyway to resolve this?

nicolas wrote: Hi,

So you're saying that the order status is now set to confirmed ?
Did you edit the code of the emails ?
Did you change something in the emails ?
Do you get the payment notification email (as shop owner) when the order is confirmed ?

Any further help with this?

The field has the same email address as the order confirmation.

I would like to try and get this resolved in the next two days so that we can get the shop running to our clients next week. Please if you could help more to resolve this, I am happy to give admin access.

Still need help with this issue. Please can someone provide further aid with this?

Steps have been followed. If you could please look at this today, the site is live so don't want to change the confirmation emails for long.

I have now sent you the correct logins via the contact us form. Please could you look into this asap as the site owner wants to start going live with people signing up but is unable too due to this error.

Thanks in advance.

Hi. Any further news with this?

boxchilli wrote: Hi. Any further news with this?

Hi,

Not sure but the plugin given in this topic could maybe help you:
hikashop.com/forum/orders-management/869...or-admin.html#160779

It allow to send the order status notification email to a chosen email address.

Thanks for this. It doesn't add it as a BCC however as both emails are in the TO field. Also is there no way to further send the order confirmation email that the admin meant to get?

Hi,

In HikaShop there is no confirmation email for order status change, the only order you receive are the orders from the payment method.
In the plugin I choosed to use the "addRecipient" method because the "addBcc" one is not compatible with all the mail configurations. But you can edit the plugin in order to use the bcc one.

Thanks for coming back Xavier.

The person who's done the payment plugins says
"If the payment is recorded correctly after the checkout, then it may be a config of Hikashop (but not the plugin). If the payment is not recorded, then it needs to be amended."

Can I confirm what code should be changed in order to use bcc?

Hi,
I have the same issue here on my site.
I upgraded to the latest version og hikashop and since then, the payment confirmaiton email is not sent anymore.
I get the order creation email bit not the payment confirmation email.
The payment plugin used is paypal. So I get a email from paypal and the status is set to confirmed, but I do not get anymore the email from hikashop confirming that the order is now confirmed now.
This is ugly, since I now have to check all orders that they are really set to confirmed after paypal payment is arrived.

I have to mention, that I also added a plugin handling the event onAfterOrderUpdate.
Could it be maybe related to that ?
Regards

Same issue here on our site,

After updating from ver 2.3.0 business to 2.3.1 business the payment notification email is missing.

No "payment notification email" existing in backend admin - "hikashop->System->Emails"

This came with the version update.

Any fix to this missing email entry?

Hi,

This is potentially due to an error that we have corrected few hours ago, thanks to edit the file "administrator/components/com_hikashop/helpers/helper.php" and in the function "modifyOrder()" replace:

$mailer->addRecipient(explode(',', $receipients));

$mailer->addRecipient(explode(',', $recipients));