Scrambled e-mails

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10 years 5 months ago #161907

I have one customer that always receives my e-mails as shown below.

Any ideas what might cause this?

oWµХ·љХ§[сЮ· ЅЫk_t{ЮЭйэцерЁћЧ§µ<©zЧ±·ъej)Ь…ЄмzХ  АЁћЧ§µ:ЪћЗЮ¬IЬЎШ§Ѓ¶¬{®  H  BѓB•  H Э ] \И Щ€ [Э\€ ›ЫЪЪ[™И ›Л€ ЊТМ€  \И ™Y[€ Ъ [™ЩY   И  ^[Y[ќ  ™XЩZ]™Y ѓBѓB“Ы˜ЩH YШZ[‹    [љИ [ЭH ›Ь€ [Э\€ ›ЫЪЪ[™И ]      ‹ЛЭЭЭЛ™ \ШЫЭ™\ћ[ XњЛ˜ЫЛ›ћ‹Л€ ЩH  ЫЪИ ›ЬќШ\™   И  ]љ[™И [Э\€ Ъ [   ]  [™ ѓBѓBѓBђ™\Э  ™YШ\™ Л B‘ \ШЫЭ™\ћH  XњГBЃЅ^ЧVЮkVќoЗzЭючm­}Сп{w§чЫ—Вў{^ћФтҐл^ЖЯб¶i\…ЄмzХ  АЁћЧ§µ:ЪћЗЮ¬IЬЎШ§Ѓ¶¬{®    [ Џ  XY Џ Y] H     Y\]Z]ЏHђЫЫќ [ќ U \ H€ ЫЫќ [ќ Hќ ^  Ъ  [ И Ъ \њЩ] UU ‹N ЏЏ  ]  O–[Э\€ ›ЫЪЪ[™И ›Л€ ЊТМ€ \И ›ЭИ  ^[Y[ќ  ™XЩZ]™Y  ]      ‹ЛЭЭЭЛ™ \ШЫЭ™\ћ[ XњЛ˜ЫЛ›ћ‹П Э ]  OЏ Y] H ˜[YOHќљY]Ь Ьќ € ЫЫќ [ќ HќЪY   Y ]љXЩK]ЪY     [љ] X[ \ШШ[ OLKЊ ЏЏ Ъ XY Џ ›Щ H Ы \ЬПHљ ZШ\Ъ Ь ЫXZ[ ЏЏ  ]€ Y Hљ ZШ\Ъ Ь ЫXZ[ € Э [ OH™›Ыќ Y˜[Z[ N€ \љX[    [ ™] XШK Ш[њЛ\Щ\љYЋИ ›Ыќ \Ъ^™N€Lњ  И  [™KZ ZYЪ  €N   И ЪY   €L    NИ ˜XЪЩЬ›Э[™ XЫЫ ЬЋ€ Щ™™™™™ЋИ  Y  [™ЛX›Э  ЫN€Њ   И ЫЫ ЬЋ€ НXЌXЌXЋИЏѓBЏ  ]€ Ы \ЬПHљ ZШ\Ъ Ь ЫЫ› [™H€ Э [ OH™›Ыќ Y˜[Z[ N€ \љX[    [ ™] XШK Ш[њЛ\Щ\љYЋИ ›Ыќ \Ъ^™N€L\  И  [™KZ ZYЪ  €N   И ЫЫ ЬЋ€ Н˜MXН˜ЋИ  ^  Y XЫЬ˜] [ЫЋ€ ›Ы™NИ X\™Ъ[Ћ€L   И  ^  X[ YЫЋ€ Щ[ќ \ЋИЏЏ H Э [ OH˜Э\њЫЬЋ€  Ъ[ќ \ЋИ ЫЫ ЬЋ€ М™ XШ˜ЋИ  ^  Y XЫЬ˜] [ЫЋ€ ›Ы™NИ ›Ь™ \Ћ€ ›Ы™NИ€  ™YЏHљ    ‹ЛЭЭЭЛ™ \ШЫЭ™\ћ[ XњЛ˜ЫЛ›ћ‹Ъ[™ ^ њ   ЫЬ  [ЫЏXЫЫWЪ ZШ\Ъ Ь    ˜[\ ШЭ › [Ь™ \‰˜[\ Э \ЪП\Ъ ЭЙ˜[\ ШЪY ЧOLМ€Џ€  Ь [€ Ы \ЬПHљ ZШ\Ъ Ь ЫЫ› [™H€ Э [ OH˜ЫЫ ЬЋ€ Н˜MXН˜ЋИ  ^  Y XЫЬ˜] [ЫЋ€ ›Ы™NИ ›Ыќ \Ъ^™N€L\  И X\™Ъ[‹] Ь €L   И X\™Ъ[‹X›Э  ЫN€L   И  ^  X[ YЫЋ€ Щ[ќ \ЋИЏ€ Y€ [ЭH  Ы‰Э  ЩYH   \И [XZ[   ›Ь \› K  Ы XЪИ  \™H  И ЩYH [Э\€ ›ЫЪЪ[™И  ] Z[ И  ЬЬ [Џ€  ШOЏ Щ ]ЏѓBЏ  X› H Ы \ЬПHќНЊ

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10 years 5 months ago #161909

I asked my client how they are receiving their e-mail and the said "We use inbox.com as server on iPad. Is very odd as I don't have this issue with anyone else either."

Not sure if this helps.

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10 years 5 months ago #161910

Hi,

This seems to be an encoding behavior, thanks to try other values for the option "Encoding format" in configuration > main > emails.

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10 years 5 months ago #162014

Hi

I have gone to the settings but as I don't know much about e-mail encoding, I am not sure what are the best options to try. Currently my settings are:

Attachments:

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10 years 5 months ago #162073

Hi,

Thanks to try "8-bit" value.

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10 years 5 months ago #162108

Also, if the 8 bit encoding format doesn't work, you can revert it to base64 and instead deactivate the "multiple part" option there.

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10 years 4 months ago #162192

Awesome.. 8 bit encoding worked :-)

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