How to get the invoices out of Hikashop?

  • Posts: 57
  • Thank you received: 2
10 years 4 months ago #163557

So, I haven't been able to understand this yet,

When does the customer receive its invoice?? At ordering, paying? Or shipment of his / her order?

I also saw that there is a 10 euro PDF invoice thing for sale,
hikashop.com/component/hikashop/product/cid-18.html

I want to know if I need this to get people the invoice in the attatchment of their e-mails, with the shipment notification, and within the "my account' page of hikashop users at frontend.

Please tell me what the process is of getting the invoice?

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
10 years 4 months ago #163558

Hi,

The customer will receive the notification emails when the order status changed (and if you change it in the backend, you have to check the box "notify customer" to send him automatically the email).
The invoice is available in the front-end, there is a link in the email to access it.
When the order status allow if (there is an HikaShop option to set that), the user will be able to click on the button "invoice" while seeing his order in the front-end.

But the invoice is not sent by email (the email display the summarize of the order but does not act as an invoice).
The plugin "PDF invoice" allow you to generate a PDF (when the order status authorize it) and attach it to the order status notification email.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 2
10 years 4 months ago #163642

Okay! Thanks, I'm about to buy the plugin then/ With what e-mail is the invoice created? And when is the customer able to view the invoice?

I want to have it so that they can only see the invoice, when the order has been shipped.

PS: Just bought the plugin

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 4 months ago #163649

Hi,

The invoice is sent when the order has a confirmed status. So in the main configuration of HikaShop, you can potentially remove the confirmed status of the "Invoice order statuses" option in Configuration > Main > Order.

This way the invoice should be joined to the email only when the order status is set to "shipped".

Please Log in or Create an account to join the conversation.

  • Posts: 57
  • Thank you received: 2
10 years 4 months ago #163754

prntscr.com/41fdy6

Like this? :) remove, confirmed at that option? (btw uploading screenshots for people makes it a lot easier to understand sometimes giving answers on here?

Try lightshot ;)

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
10 years 4 months ago #163775

Hi,

Yes at this place ;)

Please Log in or Create an account to join the conversation.

Time to create page: 0.080 seconds
Powered by Kunena Forum