How to auto delete no completed orders

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10 years 3 months ago #167554

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3

Hi,
The system creates a lot of orders that never get completed and stay at status created. My customer has asked that and orders in this status after 1 month get automatically deleted. Is this possible or is there another way to handle these.


Thanks


Tony

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10 years 3 months ago #167593

Hi,

HikaShop have a plugin to automatically cancel the order which are still "created" after a certain time.
It's a plugin that you can use in order to not have "created" orders ; they will be cancelled.

After that, to delete some order after 1 month (or another time), it will require a specific custom plugin which will use the HikaShop cron trigger (to be called automatically every day) and which will delete the unwanted orders.
It requires some PHP/development skills.
www.hikashop.com/support/support/documen...r-documentation.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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4 years 6 months ago #319098

Jerome wrote: Hi,
HikaShop have a plugin to automatically cancel the order which are still "created" after a certain time.
It's a plugin that you can use in order to not have "created" orders ; they will be cancelled.


what plugin is this exactly?

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4 years 6 months ago #319099

Hi,

The plugin is called "Hikashop Orders Automatic Cancel Plugin" and you can configure it via the Joomla plugins manager. Note that it requires that you first setup your cron under the Cron tab of the Hikashop configuration:
www.hikashop.com/support/documentation/5...ashop-cron-task.html

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