Entering orders in the backend

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3

Hello - I often have orders that I need to enter in the backend. To do this, I need to create new customers. I do not have my customers do the Joomla registration, so I cannot use the regular user management system.

This has worked just fine in my website in the past, though through a somewhat convoluted process. Previously, i was able to create new customers by first creating a new order, then going back to the order listing and clicking on the pencil icon next to the blank email address for the new order. Then, through that page, I could create a new user (including email, name, address). Next, I could edit that particular order and attach the newly created user to that order by selecting the new email address. A nuisance, but it works (worked).

I have just updated to a new Joomla 3.x template/website, and this functionality has disappeared.

I actually asked about this problem a long time ago (thread #122275) after an earlier Hikashop update. You were able to send me an update that fixed this problem.

But, now the functionality has disappeared again. The little pencil icon in the customer column is gone. Can you help me figure out how to get that back?

It would be much easier, of course, if there were just a simple way to add new customers just like there is a simple way to add new orders... I understand that this is complicated by the Joomla user system, but if there's another way to do this, I'd love to know about it.

Thank you for your help!
Scott

www.hikashop.com/forum/orders-management...ing-user.html#122275

Thank you for responding, but I'm afraid I don't quite understand.

The reason that I don't want to create the joomla user account is that we occasionally have repeat customers. If they already have a joomla user account, then they can't reuse their email address (unless we've done the whole ordering authentication thing, which I'm trying to avoid for simplicity for my customers).

I tried the URL you mentioned in your post: mywebsite.com/administrator/index.php?op...l=user&task=edit&cid[]=0.

It just took me to my control panel in the backend. I can get to the user manager from there, but i'm trying to not use that. What I'd really like is to be able to go back to entering users through Hikashop that aren't part of the Joomla user manager...getting that little pencil back on the order listing would do the job nicely.

Any other thoughts? Thanks,
Scott

Oh, sorry... I wondered about the ellipsis. I'll give it a try. Thanks for clarifying that for me!

Okay - thanks. That gets me to the page I wanted to be at - the one I used to be able to get to with the little pencil icon on the order listing. In fact, it's back, so I wonder if there was just some odd glitch the other day.

I'm wondering if it would be an easy thing to put this page on the menu, so I can just enter as many users as I want without needing to first enter an order. It would be great if this could be an option under the "Customers" menu. Just to make it easier to add Hikashop customers that aren't registered Joomla users. Perhaps that would be confusing. I've got this figured out now (again), so I'm probably in good shape.

Thanks again for helping with the link. I don't know what went wrong with the pencil icon, but all is well now.
S

Hello - I am posting on an old thread that I created before... you had helped me solve this problem previously, but i am again having trouble with this issue.

Briefly: I occasionally have a situation where I need to create customers through the backend rather than going through the regular site. (I create the order, then create the user and assign the user to the order.) I do not have my customers create joomla user accounts - they are only hikashop users, so I can't create users using the regular joomla process.

You have previously showed me how to access the new customer page directly by going to ...index.php?option=com_hikashop&ctrl=user&task=edit&cid[]=0. That worked just fine and allowed me to manage the site the way i wanted to.

Unfortunately, that appears to have stopped working. Now, when I attempt to create a new user in hikashop this way, i get an "error saving" message. I turned on the debug information, but I'm afraid I don't know how to make sense of it. I did see that I get an error in a few places in the debug stream that says "NO INDEX KEY COULD BE USED" and "Impossible WHERE noticed after reading const tables," but I'm not sure if that's at all related. It's just the only thing I could think of to do.

Can you please help me figure out how to create customers through the backend again? Thank you for your help
Scott

okay, well, i didn't know if that was related or not, but i thought i'd mention it. (I don't know much about this stuff, so i was just guessing).

in any case, can you tell me what debug information would be helpful to you for figuring it out? Or, is it possible for me to create a user for you to give it a try on my site so we can figure out what went wrong? it used to work flawlessly, but now i just get the error message. thank for any suggestions you can offer.

Scott

Oh, thank you. You are right - i must have missed that entirely. I thought I went one-by-one and disabled each of them in turn, but i admit that I did get a bit confused about which I did and which I didn't as I went through the list. (At one point I sorted by whether the module was turned on/off and then that made me lose track...i thought I was thorough...evidently, I was not). Thank you for fixing the problem for me. As always, I appreciate your help!