Blank Screen during Order Status Update

  • Posts: 23
  • Thank you received: 1
10 years 2 months ago #170565

-- HikaShop version -- : 3.2.3 business
-- Joomla version -- : 3.3
-- PHP version --: 5.3.3
-- Browser(s) name and version -- : Firefox
-- Error-message(debug-mod must be tuned on) -- : Blank Screen

Hello!
When ever I attempt to change the status of an order for what ever reason the order status page that comes up is blank and I can not update the status at all. Any idea's were to start troubleshooting as to what may be causing the problem?

Last edit: 10 years 2 months ago by woogerboy21.

Please Log in or Create an account to join the conversation.

  • Posts: 23
  • Thank you received: 1
10 years 2 months ago #170568

Quick update. It looks like there is an Error 500 displayed in the box when using IE.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
10 years 2 months ago #170575

Hi,

For blank screen and 500 errors, please check your PHP error log.
Without any details about the error, we won't be able to help you more than that.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 23
  • Thank you received: 1
10 years 2 months ago #170663

Not certain exactly why the issue was happening but after removing php and re-installing it the error has gone away. Chances are since I moved my site between hosting machines there was a package missing that was re-picked up in the re-install.

Thanks for the reply.

Please Log in or Create an account to join the conversation.

Time to create page: 0.060 seconds
Powered by Kunena Forum