order confirmation email - download link error

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Call stack
# Function Location
1 JSite->route() ...\index.php:41
2 JSite->authorise() ...\includes\application.php:135
3 JError::raiseError() ...\includes\application.php:328
4 JError::raise() ...\libraries\joomla\error\error.php:251

Hi,
We want to sell files but but in the order confirmation email the download link doesn't work.( error 403)
The link is 'index.php/en/?option=com_hikashop&ctrl=order&task=download&file_id=38&order_id=263&Itemid=606' .
The problem seem to be '&Itemid=606' because when I remove it in the browser url, the download work.
I tried to remove it in the Order status notification email in the Preload version but it is added back.

Can you tell me how to solve this problem?

Best regards.

Michel

Hello,

I have the same problem and that was just after updating to the last version of HikaShop. I'm trying to do what Nicolas described but I don't get it. Can you be a bit more specific please? Or if anyone else could solve the problem, share the solution, me and some others would be very thankful

Nicolas, I sent you a super user access by private message. Take a look please and let us know what you can see there about the problem

Yes, here it is:

The order is Nº Q3N34

The mail contains the following link:
/index.php?option=com_hikashop&ctrl=order&task=download&file_id=66&order_id=334&Itemid=285

Then the user logges in and then a blank page.

And if the user logges in and try to download from the user orders in the frontpage, appears the following link:
/order/download/file_id-66/order_id-334

The same story.

Thank you for reply Jerome, where can I check it out?