Hi,
It depends which kind of report and tracking you are talking about.
In the order listing, you can make a search on a lot of fields, including the customer.
When you see a customer in the backend, you also see his orders.
And HikaShop have a report system which allow you to create graphs and tables.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.