Email to customer

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9 years 7 months ago #197162

-- HikaShop version -- : 2.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3
-- Browser(s) name and version -- : firefox

We only want customers to get email when their order is paid. We unpublished the order creation email, but now they get no email at all.

The admin gets the order notification, but the customer gets nothing.

How can we set up an email where they get it only when confirmed? I did search on here, but was not able to find a good answer.

I have the status update email published, and if i update manually i can send, but no email gets sent to customer automatically when they pay.

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9 years 7 months ago #197176

Hi,

The order status email is sent automatically when the order's status is changed to "confirmed" by the system which does that when a payment notification is received by the payment gateway. That's already the case by default.
So if your order's status is not changed to "confirmed", it means that HikaShop is not receiving the payment notification from the payment gateway. So it cannot send the email since it doesn't know that the order has been paid.

Supposing that you're using PayPal, here is a guide you can follow in order to understand why HikaShop is not receiving the payment notifications on your website:
www.hikashop.com/support/documentation/i...or.html#notification

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9 years 7 months ago #198410

Hi, I've have the same problem, but it's for the bank transfert.

Where does the mail is sent in the code ?

I hope you can help me.

Thank you

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9 years 7 months ago #198415

Hi,

The bank transfer plugin does not have any automatic validation system because you have to check manually your bank account to validate an order.
So the email will be sent when you will edit the order manually ; using the "order status notification" email or the "order notification" email depending how you will modify the order.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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