Distinguish between paid and unpaid orders

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9 years 6 months ago #202088

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1

Perhaps I am missing something in the setup, but Ill ask here first.

I tried a true test (not in test mode) taking me through a TPV gateway. All went well. We could see the Visa payment on the bank card.

Then we tried a test without completing the payment part in the gateway.

In Hikashop, we have the two activities. There seems no way to distinguish between a payment that went through the gateway and a payment that did not. Is this normal? Does Hikashop have a way to alert the administrators between a client who selects an item but doesnt successfully pay for it, and one who does?

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9 years 6 months ago #202100

Hi,

You need to look at the "order status" of your orders.
When the payment is done, your payment gateway normally sends a payment notification request to the payment plugin you're using, it checks its validity and change the status of the order from "created" to "confirmed".
That way, you can easily know which ones are paid and which ones aren't.

It's also possible that orders don't get confirmed if your payment gateway doesn't send payment notifications, or if there is a problem for it to contact your website (if it is in maintenance, not public, behind an htaccess requiring authentication, etc). In that case, we've made a list of things to check (for PayPal but it's quite similar for other payment gateways):
www.hikashop.com/support/documentation/i...or.html#notification

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