Logo and footer image not showing email shipped

-- url of the page with the problem -- : www.littletreasurebox.com.au/website/
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1

Hello,

I have a problem with the email notification to customer when you change status to shipped. The logo and footer images does not show. It shows in all the other notifications. In the admin section when I click on 'yes' to notify customer and scroll down, the logo and footer is there but it does not come through in the email. Very strange considering it comes through for all others.

Any idea what can be the issue?

Thank you
Regards
Lene

Please move this to 'sales & orders'. I keep forgetting, assuming since I am in this category it is automatically selected

Hi,

Please give us more details on how you added your logo in the emails.
What code do you have edited/added ? Where do you have added the image ?

The logo should indeed be displayed every time, the status should not affect that.

Hello,

This is how I added the logo:

<img src="{VAR:LIVE_SITE}/images/logo.png" border="0" alt="" style="float:left;margin-right:4px;"/>
<h1 style="color:#5e585a !important;font-size:16px;font-weight:bold; border-bottom:1px solid #ddd; padding-bottom:10px">
	{TXT:ORDER_TITLE}
</h1>

<td class="w600" style="line-height:0px" width="600" valign="top">
				<img class="w600" src="{VAR:LIVE_SITE}/media/com_hikashop/images/mail/footer_black.png" border="0" alt="--" />
			</td>

Hello,

I know, I just change status to 'shipped' and send notification, that is why I think it is strange that it does not come through in the email as the other notifications comes through with logo and footer images.

Regards
Lene

Hi,

I go to Orders, in order status I select 'shipped' in drop down menu. I set 'notify customer' to 'yes'. When I scroll down the logo and footer image is showing, see attached image. But the email that comes through is missing the logo and footer image as per attached.

Regards
Lene

Hi Jerome,

Doing it that way fixed the issue .

Will this be fixed in future release? Since it is available in the drop down menu, you assume it should work.

Thank you
Regards
Lene

Just strange it removes it only from the 'shipped' email. It's all good, it is working by sending it from the order page.

Thank you
Regards
Lene