"shipped" status mails not sent

-- url of the page with the problem -- : www.dreamlordpress.it
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 2.4.1
-- PHP version -- : 5.3.0

Hi,

Emails for "shipped" status are not sent anymore.
I have two different emails for the "vendor" CC and the "shop" CC. The mail only goes to the "vendor" CC, not to the "shop" or to the costumer.

Any way to check how and to fix it?

Thanx,

Ok, I'll try.

I have the default setting to send emails to mail1 when they are sent to costumers.

I have Multivendor active.
I have products tied to vendor1, with mail2.

All the times I change the status in the backend to "shipped" I would expect a notification email sent to:
- costumer (so to mail2 in CC)
- vendor (mail1)

It worked fine till some weeks ago, now it only sends the notification to mail1 (vendor) not to costumer. No way: not saying yes to the popup and not checking the box.

Hi Jerome,

That's what I do, checking the box to inform the customer.

Thanx,

Ok, I'm quite sure I'm working with parent (main) order.
Last order for example: it's Order number 577, ID 577
If I go in the associated hikamarket order, it shows Order number 577, ID 578.
I'm working with numeber 577, ID 577.

Hi jerome,
Sorry for my late reply, I tried with some more orders, but it seems not to work.

Here the details:
- created, confirmed and canceled mails are sent.
- no errors in php log
- yes (other statuses correctly sent)
- yes (but it worked for a time). Here's the code:

<!--{IF:SHIPPING}-->
<p>
	<span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:HIKASHOP_SHIPPING_METHOD} :</span> {VAR:SHIPPING} {VAR:order.shipping_tracking}
<?php
if($data->order_status == 'shipped'){
  ?><span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">Tracciamento Spedizione: </span> <?php echo $data->tracking_number;
} 
?>
</p>
<!--{ENDIF:SHIPPING}-->

Hi,

Could you just try without your override ?
This override is used only on the "shipped" email, the one which is not working so it is certainly the origin of the issue.

You maybe no more have the $data->tracking_number variable.. You can add an @ before to avoid php error and so issue when sending the email.

echo @$data->tracking_number;

Hi all,

The last customer said he received the "shipped" status mail.
Now, why hasn't a copy been sent to my admin mail address?
I can't find anymore where I set that option.

Hello,

I don't see the EMAIL in the SYSTEM menu. Please see attached of what I see.

Regards

Moses

Thanx nicholas,

Let's see if I can better track the emails now.

Thank you Nicholas.

Basically the core of what I need is in Hikaserial. What I will be selling are Serial numbers that can be redeemed (similar to vouchers). The only reason I have Hikashop is because it is a pre-requisite for Hikaserial, hence I am only using the Essential.

So my setting environments is Essential Hikashop + HikaSerial. And I have have configured my default product type to be Virtual and linked a serial pack to a product.

During testing, I was able to purchase a product and confirmed in the back end that a serial was consumed.

The issue I have is that there was no email sent either to the customer or the admin. All is is is a "Thank you for your purchase" at the end of the transaction.

Ideally an email should be sent to the customer with details of what they purchased.

Thank you for your support.

Regard

Moses