characteristics

Hi,

There is a problem with your characteristics.
I don't know why but the system is not able to add the id of the characteristic in the id/name of the characteristic dropdowns.
If you remove the characteristics of your product, delete the variants and then add back the characteristics. Does that solve the issue ?
How are configured your characteristics and products ? Could you do screenshots of one of each settings ?

Hi,

The issue is indeed coming from your CSV which is not valid.
Please make sure that you set the default value of your characteristics for the main product rows. Without that, the product will have links to variants, which themselves have links to characteristics, but the product themselves won't have links to characteristics.
Because of that, the data is inconsistent in the database and it cannot be loaded properly on the product page.

Hi,

I don't see a problem with the data in your CSV.
I think the problem is not about the data but with the customization of the layout on your product page.
Try to switch to the default template of Joomla and see if the product page displays properly. If it does, it means that there is a problem with the files in templates/YOUR_TEMPLATE/html/com_hikashop/product/ which are not fine with the changes of the new version of HikaShop.

Hi,

I understand what you mean. The fact that the selected characteristics are not reflected in the cart and later in the order comes from the fact that there is a problem with the product page layout.
Please try the solution I proposed in my previous message.

Hi,

Ah I see. So the correct variant is actually selected and displayed in the order.
The problem is just that the name that you have in the variants is not what you want.
Edit the variants of the product and make sure that either you don't have a name for them or that it correspond to what you want.

Hi,

I'm not follwoing you. Did you remove the name of the variants of the product ? Could you provide a link to the product so that we can see what you have now ?

Hi,

From what I see on your product, it's the variant name which is used and that name is set to for example 051793L.
If you remove it in the name of the variant, the two characteristics values that have been selected will be used instead.

So I don't see what you want if you don't want that ?

Hi,

Edit your product in the backend, click on the "variants" tab, edit each variant, and for each one empty the field "name" and save the variant.

Hi,

That option doesn't exist anymore so that people don't turn it off by mistake and then ask us why their products are missing the values selected in the orders.
So it's not coming from that option.

The problem you have comes from a bug fix we did. Before, we didn't take into account the variants name properly and in recent versions of HikaShop we fixed that. So that has the side effect that if you had crappy variant name where you just have the same value as the main product name, then you won't know which variant will be chosen as they all have the same name. Hence my advice from 1 month ago:
Edit your product in the backend, click on the "variants" tab, edit each variant, and for each one empty the field "name" and save the variant. That should solve your problem.

Hi,

Sure. Just create a mass action via the menu System>Mass actions, add a filter on the product type to only have variants and then an action "update the values" on the product_name column being equal to 0. Click on the process button and it will remove the name of the 500 first variants. Repeat it for the next 500, etc with the limitations area and voilà. You should be done in 5 minutes.