Email to site owner on cancellation of order

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.4

Hi, if a customer gets to the checkout and then decides to cancel their order the status changes to cancel, but no email is received by the site/shop owner alerting them to the cancellation. I have looked but cannot see how to make that happen.

Please can you advise.

Thanks.

Hello,
You should check that the "Order cancel" and "Order status notification" emails are published via "Hikashop->System->Emails".

Thanks Mohamed for your help. I have checked and yes, both of those two emails are published. What else could be causing this to not work?

Peculiarly when I edit the Order Cancel email, the HTML panel contains just the following code which seems to be truncated. Is that correct?

<?php
/**
 * @package	HikaShop for Joomla!
 * @version	2.4.0
 * @author	hikashop.com
 * @copyright	(C) 2010-2015 HIKARI SOFTWARE. All rights reserved.
 * @license	GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
 */
defined('_JEXEC') or die('Restricted access');
?><?php
$url = HIKASHOP_LIVE.'administrator/index.php?option=com_hikashop&ctrl=order&task=edit&order_id='.$data->order_id;
echo JText::_('ORDER_CANCEL_BY_USER');?>
<br/><br/>
<?php echo JText::sprintf('NOTIFICATION_OF_ORDER_ON_WEBSITE', $data->order_number, HIKASHOP_LIVE);?><br/>
<?php echo JText::sprintf('ACCESS_TO_THE_ORDER',$url);?>
<br/>
<?php echo JText::_('MAKE_A_REFUND_IF_POSSIBLE'); ?>

OK thanks Nicolas. I have checked the email address the email is being sent to and that is correct, so I am not sure why they did not receive a cancellation email recently when someone cancelled their order and didn't proceed through to payment.

What else could it be?

Same problem here!
Why does the admin don't receive an e-mail after a order is cancelled?

<Deleted>
Sorry, misunderstanding.

Hello,
Reading that thread will probably help you :

HikaShop uses the standard joomla email sending functions. If you have a problem only on that email, it means that the problem is the content of the email.
Fist, you should check your different settings in the hikashop configuration under the tab mail. The encoding might not be correct for your email server, it could the ad name option , etc.
What you could try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.