Confusing people trying to check out using PayPal

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9 years 5 months ago #204936

-- url of the page with the problem -- : www.anchorpointfilms.com
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.6.3
-- Browser(s) name and version -- : Chrome Version 43.0.2357.124 m

We have a couple problems going on that are causing us some grief.

We are having trouble with some people struggling to check out with hikashop. Possibly because they don’t realize that they are not required to create an account. We are starting to wonder if we should just make all users Guests and not allow anybody to have an account.

Also, once the people start to create an account, their email is entered into the website and then when they have trouble and contact us for help we find that we cannot use that email to help them check out because it shows that it has already been used? This probably happens because they have already registered?

We are looking for advice on the best way to make it as simple as possible for our users to check out and also to ensure that we do not get in this position where they can't check out as a guest because their email is already used.

Can we set up hikashop to not give the option to register and/or create a login and have everyone check out as a “guest” by default without their even knowing there is such a thing as a guest? Would this be a bad idea?

We also only have one payment option which is to use PayPal and wonder if the checkout button can take people to PayPal automatically without their even knowing that PayPal is an option? We use PayPal to check out and not PayPal Pro.

Thanks so much for any help on these two issues!

Sean Carney

Last edit: 9 years 5 months ago by anchorpointfilms.

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9 years 5 months ago #204990

Hi,

1. It's up to you to configure what you want and what you don't want.
If you only want guests, that's totally possible and it will indeed be a lot simpler for your customers.
For that, you want to:
- set the "registration" setting to "guest" in the HikaShop configuration
- set the "Display method for registration" setting to "all in one page" in the HikaShop configuration
- turn off the "login" setting in the HikaShop configuration
- then, you want to delete the user accounts already created by your customers so that the customers who already created a user account will be able to guest checkout with their email address.

2. So basically, you want to hide the "payment" view from the checkout. You can do that with some simple CSS that you can add on your website:
#hikashop_payment_methods{ display: none; }
www.hikashop.com/support/support/documen...ize-the-display.html

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9 years 5 months ago #205785

I did all the steps you outlined for removing the users and forcing everybody to be a guest. There are quite a few users that I was not able to remove because they already have orders. It looks like my only option is to remove all their orders from the system. But, I am hoping maybe you might have a better idea!

Here is one of the messages:
The user with the email address "This email address is being protected from spambots. You need JavaScript enabled to view it." could not be deleted in HikaShop because he has orders attached to him. If you want to delete this user in HikaShop as well, you first need to delete his orders

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9 years 5 months ago #205787

Hiding of the payment view using the CSS you provided did not work because the system is needing a selection of some sort of payment in order to proceed with the checkout. I had to remove the CSS change until we figure out a setting that will allow people to check out via PayPal without having to select that payment option. Should I maybe be turning off all payment options so that the system only knows about one option?

Actually, I did try this and it seems to be working. But, I have some feedback to get from the bosses still. :-)

Last edit: 9 years 5 months ago by anchorpointfilms.

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9 years 5 months ago #205808

Hi,

1. That's fine. This is exactly what you want: the user is removed in Joomla (so the user doesn't have a user account) but is still listed in HikaShop. Next time the user comes back, he will be able to guest checkout with his email address.

2. By default the "Auto select default shipping and payment methods" setting of the HikaShop configuration is turned on and thus this is not a problem. If you turned it off, then yes, customers would have to select their payment method and thus you can't hide it.
Turn back on that option.

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9 years 5 months ago #205889

You have been really helpful again. I appreciate this very much!

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