Email sent twice after changing the status

  • Posts: 62
  • Thank you received: 1
9 years 5 months ago #205387

-- url of the page with the problem -- : www.fabulosa.ch
-- HikaShop version -- : HikaShop Business: 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.4.32

Hi

I have just seen that the Status changed notification email is sent twice at the same time.
What could be the Problem causing that?

Thanks in advance.

Regards florcar

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
9 years 5 months ago #205411

Hello,
Are you sure that this is the same email that is sent twice, and not for example the "Order status notification" and the "Order creation notification" emails ?

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 5 months ago #205743

Hi
Yes I am sure that it is the same email. I just checked it again. I also saw that in the Information of the order in the backend if the Status is changed it Shows the modification twice.
Regards

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
9 years 5 months ago #205748

Hi,

Edit the email via the menu System>Emails and check that you didn't add your email to the BCC or CC fields. These fields allow you to send copies of the emails to the email address you specify in these fields.

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 5 months ago #205821

Hi

I checked. I didnt add me to the CC BCC field. Ist not me getting the email twice, its the customer.

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
9 years 5 months ago #205951

Hi,

Are you sure that it is the exact same email ? Not two emails with two different order statuses ?
Which payment plugin are you using ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 5 months ago #205979

Hi

Yes I am sure. See attached Picture where you can see that the modification is published twice. This example is the "HikaShop collect on delivery payment plugin" but I checked and saw the same problem on the "HikaShop bank transfer payment plugin".

Regards

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
9 years 5 months ago #205984

Hi,

These are manual payment methods where you change the status yourself.
The only reason I can see where the history would be duplicated when you change the status yourself would be that you have mass actions that are triggered at that point.
Please check that via the menu System>Mass actions, and if you do, please deactivate them and then try again.

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 5 months ago #206116

Hi

I checked and the only mass action activated was to change the tax for the products. Well, I deleted it but It didnt solve the problem.

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
9 years 5 months ago #206246

Hi,

Can you provide a backend access along with a link to this thread via our contact form so that we can look at the issue ?
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
9 years 4 months ago #206319

Hi,

I've created a test order on your website.
At that point, I got one email to notify me of the creation of my order.
I've then changed it's status to 'confirmed' and activated the user notification.
At that point, I got one email to notify me of the confirmation of my order.

In each case, I never received the emails in double. So I'm not able to reproduce the issue you're talking about on your website.

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 4 months ago #206591

Hi Nicolas

Thanks for testing.
I saw that these status changes work propperly. But I then changed the status to "unterwegs" and that was noticed twice in the modification history.

Regards

Please Log in or Create an account to join the conversation.

  • Posts: 12953
  • Thank you received: 1778
9 years 4 months ago #206609

Hello,
When you test it, are you just having that issue with some order status or with every order status ?
Do you have any plugin/extension which based on your order status is sending other emails or are you just receiving the SAME email ?

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 4 months ago #206781

Hi

I just changed the Status from your test order to confirmed and it is shown twice in the modification.
I dont have any plugin or extension like that. The customer gets exactly the same E-Mail.

regards

Please Log in or Create an account to join the conversation.

  • Posts: 82868
  • Thank you received: 13376
  • MODERATOR
9 years 4 months ago #206796

Hi,

I've done the same changes and it didn't happen.
It's as if you (or your browser) was clicking twice on the button to validate the change.

Can you try with Google Chrome (like us) and make sure that you press only once on the validation button ?

Please Log in or Create an account to join the conversation.

  • Posts: 62
  • Thank you received: 1
9 years 4 months ago #208894

Hi Nicolas

Sorry about the Long time I didnt respond.
I tried as you explained. Sometimes it works and sometimes it is double noticed.
Ill try to really just click once (I actually think I didnt cklick more than once).
But for now the request is answered. Thanks for helping.

Regards
florcar

Please Log in or Create an account to join the conversation.

Time to create page: 0.096 seconds
Powered by Kunena Forum