Confirm the order after real payment

Hi,

HikaShop sends two emails to the customer (and also 2 to the seller): one when the order is created before the redirection to PayPal, one after the order is paid.
You can go in the menu System>Emails and disable the "order creation notification" and the "order admin notification" emails if you don't want to send the ones sent during the order creation process. The email management interface is only available with the Business edition of HikaShop.

Hi,

We are not fooling anyone. We provide answers to your questions like we do for anyone else.
Unfortunately, we cannot answer as fast as we would like but we do our best.
Furthermore, I already replied to you on your other thread that the upgrade of the Essential edition on your website worked just fine and didn't had any issue with the purchase process.

Hi,

I did a test on your website and I'm receiving the email notifications that I tested. For example, after placing an order, I got that email:
take.ms/ycwpZ
So as far as I can see, emails are still working after the upgrade.

You can edit your emails, including the email subject, via the menu System>Emails.

Yes, the buyer receives an email confirming him the creation of is order on the website when the order is created before he is redirected to the payment gateway. If you read the text in this email, it tells him that his order will be confirmed after his payment of the order. It's really important you have that email, for example if you accept bank transfers or checks as you want to send an email to the customer before the payment is received so that he has a trace of the order on his end.
As I said at the beginning of this thread, you can deactivate it via the menu System>Emails.
I've check your website backend with the access you provided before, and unlike what you say in your last message, you didn't deactivate that email, so it's normal that the buyer still receives it:
take.ms/VXY6K

You also said that the seller doesn't receive any emails.
So I've changed temporarily the "Order creation admin notifications email address" setting of the HikaShop configuration to my email address and then did a test purchase. I received the seller notification email:
take.ms/ovl08
So that's also working.

You say that HikaShop is messy and that we're fooling you, but we can't confirm any of the issues you're talking about in your messages when testing on your website. I'm sorry but we can't do much when we see that it already works fine.

Hi,

We're getting both frustrated because we keep repeating ourselves.
I'm not sure how I can explaining better, but I'll try again.

HikaShop has 4 emails for the order notifications:
- The "order creation notification" that is sent to the customer when the order is created, before the payment (you can deactivate it via the System>Emails menu if you don't want it)
- The "order admin notification" that is sent to the administrator when the order is created, before the payment (you can deactivate it via the System>Emails menu if you don't want it)
- The "order status notification" that is sent to the customer after the payment when the order status is changed to "confirmed" by the payment plugin upon receiving a payment notification request from the payment gateway server.
- The payment notification email that is sent to the administrator after the payment when the order status is changed to "confirmed" by the payment plugin upon receiving a payment notification request from the payment gateway server.

Each email is a different email that you can deactivate individually from the other. If you deactivate them all, you won't receive any of them.

Now I've checked your backend again and it seems that you messed up with the settings of the HikaShop configuration and thus it doesn't work properly anymore.
In the configuration of HikaShop, you've changed the "default order status" setting to "confirmed" instead of "created":
take.ms/Jt6QE
Thus, the orders are already confirmed during their creation. This leads to the two last emails (the order status notification and the payment notification) not being sent when a payment notification is received by the payment plugin since the orders are already confirmed and so there is no need to notify anyone).
So revert that option to "created" so that the orders are created by default and not confirmed.

Then, after doing that, if you still don't receive these two emails and that the status of the orders is not changed to "confirmed" automatically, it means that the payment plugin is not receiving the payment notifications from PayPal and we have a specific FAQ that you want to follow in order to find a solution to that problem, which is not linked to the email setup:
www.hikashop.com/support/documentation/i...or.html#notification

In conclusion, I can assure you that HikaShop notify the customer and the admin after the payment and that you can turn off the notifications before the payment if you don't want them and that the issue is not HikaShop but the way it is configured and/or the way the server is configured (if the orders are not confirmed automatically with payment notifications from PayPal).

Hi,

That's a shame you take it like that.
Please understand that you posted your message at 6pm here on Friday. No one was at the office at that time or after that.
I'm taking some of my personal time this saturday morning to answer some of the support but no one else is working here until monday.

Nevertheless, please remember that what I said yesterday is still valid: what you want to do is possible. Yes, the seller only receive a payment notification without the full order information after the payment, but that can be changed by deactivating that email and sending him instead a copy of the order status notification sent to the customer thanks to the BCC field of that email. And no, the buyer receives a complete email with the order number.

But fine, I understand we can't meet the expectations of everyone and will refund you.

Hi,

We are French and based in France.

Thank you to uninstall the Business edition from your website as per our refund policy
www.hikashop.com/money-back-policy.html

Hi,

You can download the Starter edition install package on our website and install it over the Business edition. It will do the downgrade automatically. So it's the same as for the upgrade process.

Hi,

The Starter edition is available here:
www.hikashop.com/download.html
There is a big button on which you can click to do it.
That won't display the order process, I can guarantee you that.