No confirmations email

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9 years 3 months ago #211080

-- HikaShop version -- : 2.5.0

If a customer orders a second place just after a first order then not sent confirmation emails there.
What is wrong here?

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9 years 3 months ago #211084

Hi,

Emails are sent for each order. The first one, and the ones after.
So either they were sent but refused by the receiver email server (maybe too many emails in a row ?) or maybe they went to the spam folder, or maybe you missed them as they went in the same thread of emails.

I've never seen a case where only the emails of the first order would be sent and not the ones after that.

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9 years 3 months ago #211972

I've checked the spambox but are not the (second) confirmation mail.
It remains a problem that if the same client immediately after ordering a second order does no confirmation mails are sent.
Is there ecause the HikaShop system to set a certain time?
I have to cart the setups as in the appendix to see.

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9 years 3 months ago #211989

Hi,

There is no such time limitation in HikaShop. HikaShop sends the same emails each time an order is made.
Are the order confirmed ? Only confirmed orders will have a confirmation email sent for them by HikaShop.
If the orders are not confirmed, you can check this documentation:
www.hikashop.com/support/documentation/i...or.html#notification

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