Microsoft Edge Print problems

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9 years 3 months ago #211384

-- url of the page with the problem -- : www.bennettsclothing.com
-- HikaShop version -- : HikaShop Business: 2.5.0
-- Joomla version -- : 2.5.28
-- Browser(s) name and version -- : Microsoft Edge

Windows 10 upgrade and now cant print invoices correctly. The invoice is all jumbled up. Have also tried in Chrome and it will print in correct format but is so enlarged that it produces 3 pages.
Any help with correct printing please?? Ive added a screenshot of the mess.
Thanks

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Last edit: 9 years 3 months ago by Jerome. Reason: "Microsoft Edge" is not "windows 10"

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9 years 3 months ago #211440

Hi,

Thanks for the report.
We will see to reproduce the issue on a computer using Windows 10 and Microsoft Edge.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 7 months ago #234618

Any thing new on this?
- having the same "messed up" print preview

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8 years 7 months ago #234696

Hi,

Indeed when we do a right click and then print it get the content of all the page, so the popup content but the content behind too.

But we put a print icon on top right of the popup to allow to print only the popup content, are you using it ?
take.ms/NGh57

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8 years 7 months ago #234776

When printing orders from the backend, I have the icon, but print is still messed up.
Do not have a print icon in the top right of the popup - for front end customers.

So both front end and back end print is messed up.

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8 years 7 months ago #234779

Hi,

I've done a test with Microsoft Edge and the latest version of HikaShop and the printing of invoices works fine with both the frontend and the backend. Here are screenshots:
take.ms/WK9EO
take.ms/K779W
So please make sure that you're using the latest version of HikaShop.

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