Order delete, products still in database

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  • Hikashop Essential
9 years 2 months ago #212570

-- url of the page with the problem -- : www.swib.nl
-- HikaShop version -- : Business
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.5.21

I have deleted two orders, but I forgot to delete the products at the orderfirst. :sick: So when I make an export with CSVI pro, the number of the sold products are still included. The stock is ok.
Is there a possibility to get back the orders so I can first delete the products? Is there another solution?

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  • MODERATOR
9 years 2 months ago #212604

Hi,

When you delete orders, their data is completely removed.
The stock is only decremented if you cancel or refund the order.
So you should have done that before deleting it.
Note also that in many countries you're not supposed to delete orders.

If you didn't do a backup of the data of your website before you deleted the orders, I'm afraid they are gone for good and you'll have to adjust the stock of the products manually.

The following user(s) said Thank You: Swib

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