How to reconcile paypal Unique Transaction ID

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9 years 2 months ago #212784

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3

I have set up the "HikaShop Paypal payment plugin" and done a purchase to test it out. Everything seemed to work but what I can't figure out is how I reconcile a payment to a purchase. The purchase as listed in the paypal backend does not have the purchaser's name or better still the Hikashop invoice number. How do I address this?

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9 years 2 months ago #212787

I just got an e-mail from PayPal which had the details in so the issue must be on their side. All seems well on the HikaShop side.

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9 years 2 months ago #212791

Hi,

The HikaShop order id should be in the details of the payment transaction in PayPal, and you should have the PayPal transaction ID in the history of the order details page of the backend (unless you deactivated the hikashop history plugin).
So you have can reconcile the payments and the orders from both ends.

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