Problem with hikashop

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9 years 1 month ago #215514

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 2.5
-- PHP version -- : 5
-- Error-message(debug-mod must be tuned on) -- :

hi there
we are using hikashop 2.3.3 and we run an online bookshop in Iran .
for special reasons we cant update joomla and hikashop and we have to solve problems manually.

when we want to provide an advance search with filters for users , the only filter that work in search is "place holder". this means the only fields we could provide are "price" and "weigh filters" for advance search.
for example when we create text filter or "radio-box" or "drop down" these filters wont work and "drop down" do not load data from special fields that we define, and nothing found in search result . how can we solve this problem manually without update?

we have an another problem: when we create characteristic for product for example colors. when the customer is choosing color in ordering process it does not include Shopping Cart .

my last quastion is how can i add "status of the order" in invoice .

best regards.
Hypertemp

Last edit: 9 years 1 month ago by HyperTemp.

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9 years 1 month ago #215547

Hi,

1. Please provide a screenshot of the settings of your filters, a screenshot of the custom fields used by the filters and a link to the page with the filters not working.
That way we'll be able to understand your issue.
Also, this feature is a Business edition feature but I don't see any subscription for the Business edition of HikaShop for your account. I suppose that you must have purchased it with another account. Could you provide your order number ?

2. It's probably because you turned off the "append characteristic value to product name" setting of the HikaShop configuration.
If it's not that, then it usually means that the layout of the product page has been modified incorrectly, breaking the characteristic system.

3. Which invoice are you talking about ? If you want to add the order status in the invoice that you can display from the backend of the website, you can edit the file "invoice" of the view "order" for your backend template via the menu Display>Views and add such code:
<?php echo $this->element->order_status; ?>

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