Credit invoices in case of refunds

-- HikaShop version -- : Current
-- Joomla version -- : Current
-- PHP version -- : 5.5.24
-- Browser(s) name and version -- : All
-- Error-message(debug-mod must be tuned on) -- : Not relevant.

Hi!

I am trying to do our Q2 bookkeeping with the Hikashop invoices. I need to put through credit invoices for orders that were cancelled and refunded.

Is this possible with Hikashop?

Regards,
Marjoline

Hi!
Yes, the goal is to print the invoices. Legally we must have invoices that follow numerically. So we cannot make a credit invoice with the same number as the debit invoice.
I am now trying to follow your advice and adjust the invoice through the order back-end. I have tried to ways.
a:- I add a coupon with the amount being the negative of the order amount;
b:- I add a product with the negative amount of the total amount.
However, in both cases the invoice still quotes the total sales tax amount. In the coupon for instance I don' t have the option to set that to nil. The system holds fast to the 21% sales tax. Which will get me into trouble with the bookkeeper.

So I can neither bring the same invoice down to nil (also for the sales tax), nor create a new invoice for the full credit amounts?