The problem with editing order

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9 years 1 month ago #216973

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.4
-- PHP version -- : 5.6.13
-- Browser(s) name and version -- : Any

When click on the "Edit" button in the backend in any order (for example, in the "address") disappears itself the "Edit" button and "save".
I can not save the changes, or fill in the Shipping and payer.
I ask for advice and help.

Last edit: 9 years 1 month ago by Keks-Store.

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9 years 1 month ago #216996

Hi,

This can be a template issue, which template are you using in backend, the Joomla default one ?
Else this can too be a javascript error, if you use your browser console (F12) in the console tab do you have any javascript errors returned ?

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9 years 1 month ago #217172

I use Joomla default template ISIS. In Control Panel hikashop also set the default template.
I also tried to see javascript errors, but did not find them, or do not quite understand how to look for them.
Before hikashop 2.6.0 update everything worked properly. In addition to the smartphone buttons function, albeit with some problems.
This can be a problem on the side of the web hosting provider?

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9 years 1 month ago #217200

Hi,

If the popups are not working, it's probably coming from the update of Joomla, not HikaShop :
www.hikashop.com/forum/install-update/87...to-3-4-4.html#214269

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9 years 1 month ago #217220

You understood me wrong. In the attached image I just showed that I set the default template. Popups are working. Buttons do not work to change and save when i edit an order. When i press the change (picture step 1) Save button does not appear and the button to cancel the fall to the bottom (picture step 2), while it is not active.

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9 years 1 month ago #217262

Hi,

That's really strange as we don't have that problem on our end.
Could you provide a backend access to your website so that we could check the problem out ?
Please do that through our contact form with a link to this thread:
www.hikashop.com/support/contact-us.html

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9 years 1 month ago #217297

Hi, submitted.

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9 years 1 month ago #217477

Hello, did not wait for an answer, turned to deal with my problem?

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9 years 1 month ago #217534

Problem solved, I cleaned the cache in the browser.

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9 years 1 month ago #217543

Hi,

Sorry for the delay. It's great that you found out.
So the popup fix we provided before did fix the problem but it was just that you hadn't cleared the cache of your browser. Good to know.

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