no order confirmation email being sent

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9 years 1 month ago #218106

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.5.29
-- Browser(s) name and version -- : 46.0.2490.71

When a customer make an order, administrator can see the order in Hikashop's back end.
But there is no order confirmation email being sent to the customer and vendor.

This is a problem that started to occur in this week.
Beside, another strange thing was that some other Hikashop e-commerce website I built also encounter the same problem recently.

How can I correct this?

Thank you in advance for your help.

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9 years 1 month ago #218107

Hi,

First ; you need to check that your emails are right published and then check your PHP error log.
If you have some PHP Fatal error during one email notification ; it could explain that the email (and the next emails) is not sent.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 8 months ago #234045

I am having the same problem that no order confirmation email being sent to customer when vendor confirm order in front-end. if confirm order in backend, I can select to send confirm email, and customer can receive it.

any setting somewhere to enable send order confirmation email to customer when vendor confirms order in front-end?

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8 years 8 months ago #234081

Hi,

The notification email to the customer should be automatic when a vendor change the order status and the main order is also changing.
If there are several vendors (several subsale) and the main order status does not change ; the mail won't be sent.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 7 months ago #235130

what do you mean by "the main order is also changing"? as I understood that only vendor change the order status as confirmed, then email is sent.

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8 years 7 months ago #235143

Hi,

Please read that documentation page for the explanation on "sub orders"
www.hikashop.com/support/documentation/1...or-presentation.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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8 years 7 months ago #235233

Each time a customer made an order, HikaMarket will create what we call sub-orders.
A sub-order is a copy of the order but for a specific vendor. It will only contain the vendor's products.
Thanks to these sub-orders, vendor can't see the full main order ; We can know the total of the vendor's products and the vendor total.
The vendor total is the full sub-order total minus the vendor fees. It is what you will have to pay to the vendor.


I read above, and still no idea why email not sent. the vendor confirmed the order, and from backend order page, admin also see order confirmed.

The notification email to the customer should be automatic when a vendor change the order status and the main order is also changing.

anything else the vendor or admin needs to do in order to have the email sent out?

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8 years 7 months ago #235276

Hi,

Once again, no.

The customer will notify only when the main order is modified.
If a sub order is modified, no email will be sent.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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8 years 7 months ago #235300

You mean after vendor confirmed in front end, admin needs to confirm again? How exactly the main order is modified?

Can you tell me the workflow for manually confirming an order?

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8 years 7 months ago #235334

Hi,

I'm asking you since (almost) the beginning of that thread more details about your configuration.
But if you don't want to share it I don't know how I can help you.

The notification email to the customer should be automatic when a vendor change the order status and the main order is also changing.
If there are several vendors (several subsale) and the main order status does not change ; the mail won't be sent.


There is no magic in HikaMarket just logic !
It's not because one single vendor say that his order is shipped that the all content of the order is shipped.
Because the vendor might not have the all content of the order in is sub order.

Do you get the point ?

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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